CEGID Consultant

该职位来源于猎聘 Responsibilities Demand/Enhancement Management

• Understand business requirement of store POS system: stakeholder identification; capture goals, pain points, and constraints
• Map as‑is/to‑be processes; identify gaps and impacts
• Coordinate with professional team for demands/enhancements delivery
• Execute UAT with market stakeholders and coordination for issue validation and fixing.
• Coordination for post go-live issue fixing and validation
• Get feedback from market stakeholder for benefits. Problem Management
• Monitor the trend of incident tickets and service request tickets, identify opportunity to deduct the number of tickets by problem resolution;
• Coordinate with professional team for problem resolution
• Execute UAT with market stakeholders and coordination for issue validation and fixing. Supporting Market Projects:
• Coordinate from POS side with market project team;
• Supporting for market big events
• Supporting other activities of market Profile:
• At least 3 years experience of CEGID POS
• Excellent of communication skills in both Mandarin and Korea
• Excellent of relationship management with client
• Can work under pressure and manage multiple tasks in parallel
• ITIL certification