Center Experience Coordinator

Center Experience Coordinator

Location

Brain Balance of Littleton, CO

Reports To

Executive Director, Brain Balance of Littleton

Employment Type

Part-Time

FLSA Classification

Non-Exempt (Hourly)

Compensation

$20.00 – $22.50 per hour, based on experience

ABOUT BRAIN BALANCE

Brain Balance is built on the understanding that the brain plays a central role in how people experience, process, learn, regulate, and respond to the world around them. Brain development and connectivity influence attention, behavior, emotional regulation, learning, and overall functioning.

The Brain Balance Program® uses a multimodal approach incorporating sensory, motor, cognitive, and nutritional components designed to support brain development and function through neuroplasticity—the brain's capacity to adapt and change through experience.

Brain Balance is committed to helping children, teens, adults, and families find answers, hope, and meaningful progress. Program outcomes are supported by a growing body of published research and reported outcomes from participants, parents, educators, and clinicians.

Learn more at BrainBalanceCenters.com.

POSITION SUMMARY

The Center Experience Coordinator plays a critical role in the day-to-day success of Brain Balance of Littleton. Reporting to the Littleton Executive Director, this in-center, part-time hourly position oversees the front office, family customer experience, community engagement, and digital marketing efforts for the center.

This role is ideal for a highly organized, people-centered professional who enjoys wearing multiple hats and balances administrative excellence, relationship-building, and creative digital engagement. Strong emotional intelligence and a warm, professional presence are essential, as this individual is often the first and most consistent point of contact for prospective and enrolled families.

This position offers full on-the-job training, a positive and mission-driven team environment, and the opportunity to make a meaningful, lasting impact on children, teens, adults, and families in the Littleton and Denver-metro community.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Center Operations & Client Experience

• Facilitate a positive, welcoming experience for students and families ranging from age 4 through adulthood.
• Serve as the primary front desk presence, greeting families and ensuring smooth session flow.
• Manage phone, online, and in-center inquiries, and support enrollment efforts in partnership with the Executive Director.
• Schedule assessments and sessions in coordination with the Executive Director.
• Maintain a welcoming, organized, and professional lobby and center environment.
• Communicate professionally with building management, neighbors, and facilities as needed.
• Perform light janitorial and organizational duties to support daily center operations.

Family, Student & Community Engagement

• Build and maintain strong, trusting relationships with enrolled families, students, and adult participants.
• Ensure each student and parent or guardian receives an exceptional, supportive experience at every visit.
• Assist in planning and coordinating family and community events.
• Support outreach efforts with local schools, healthcare providers, therapists, homeschool organizations, parent groups, and other referral partners.
• Research potential schools/providers/therapists/community partners and events.
• Assist with initial outreach and follow-up, and track activity and results.
• Maintain community/referral database
• Represent Brain Balance professionally at community activities, workshops, and events as needed.

Digital Marketing & Social Media

• Create, schedule, and manage engaging content across social media platforms, including Instagram, Facebook, TikTok, and LinkedIn.
• Develop original photo and video content highlighting students, families, staff, and center activities.
• Monitor social media accounts, respond to messages and comments, and actively engage with followers.
• Support brand visibility and community awareness through consistent, authentic digital presence.
• Promote center events, educational resources, and appropriate success stories to strengthen local engagement.

Administrative & CRM Support

• Maintain accurate, timely data entry, CRM records, and documentation across the family and prospect pipeline.
• Maintain administrative discipline around the pipeline, including timely inquiry response, CRM accuracy, lead-source tracking, assessment scheduling/reminders, and diligent follow-up of all opportunities.
• Maintain confidentiality and discretion when handling family and student information.

WHAT SUCCESS LOOKS LIKE

Successful Client Experience & Marketing Coordinators demonstrate:

• Warmth, empathy, and strong emotional intelligence in every family interaction.
• Exceptional organizational skills and attention to detail in a fast-paced environment.
• Comfort balancing administrative tasks, front-desk responsibilities, and creative marketing work.
• A proactive, flexible, and positive attitude, with the initiative to anticipate center needs.
• Creativity and consistency in building an authentic social media and community presence.
• Reliability and sound judgment when handling confidential family and student information.
• Genuine commitment to the care and well-being of children, teens, adults, and families.

QUALIFICATIONS

Education and Experience

• High School diploma/GED; Bachelor's degree preferred, but not required.
• 2+ years of experience in office management, customer service, digital marketing, or a client-facing administrative role.
• Experience with social media content creation and familiarity with platforms such as TikTok, Instagram, and Facebook.

Knowledge, Skills, and Abilities

• Proficiency with Google Workspace and comfort learning new technology and business systems, including CRM platforms.
• Strong organizational skills and attention to detail in a fast-paced environment.
• Excellent verbal and written communication skills.
• High emotional intelligence, including empathy, self-regulation, and social awareness.
• A genuine commitment to the care and well-being of children and families.
• Flexibility, initiative, and a proactive, positive attitude.
• Ability to successfully pass a background check and complete all child safety requirements.

SCHEDULE, WORK LOCATION & TRAVEL

• This is a part-time, hourly, in-center position at Brain Balance of Littleton.
• Regular afternoon and evening availability is required to support families during peak center hours.
• Occasional weekend availability may be required for community events, center activities, or other business needs.
• Schedule requirements may evolve as enrollment, staffing, and center operating hours grow.
• Minimal travel is expected; occasional local travel may be required for community events or outreach activities.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

This position is primarily performed in a center-based office and program environment. The physical demands described below represent those generally required to successfully perform the essential functions of the position. Reasonable accommodations may be made for qualified individuals with disabilities.

• Regularly required to walk, stand, bend, stoop, and stretch throughout the center.
• Occasional jumping or active participation in center activities may be required.
• Must occasionally lift or move items weighing up to 50 pounds.
• Regular use of computers, phones, CRM systems, and standard office equipment.

COMPENSATION AND BENEFITS

Compensation is designed to reflect experience and the critical role this position plays in the center's success. The compensation and benefits package may include:

• Hourly compensation based on experience ($20.00 – $22.50 per hour).
• Paid holidays and paid time off.
• Discounted Brain Balance program for eligible family members.
• Full on-the-job training and ongoing professional development.
• Opportunities for advancement within the organization.

Specific compensation and other employment terms will be outlined separately in the employee's offer letter and applicable company policies or benefit documents.

EQUAL EMPLOYMENT OPPORTUNITY

Brain Balance of Littleton is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

This policy applies to all aspects of employment, including recruitment, hiring, compensation, training, promotion, discipline, and termination.

Applicants or employees requiring a reasonable accommodation in the application process or to perform the essential functions of the position may request an accommodation by contacting:

Lori Sheldon, Executive Director

[email protected]

Pay: $20.00 - $22.50 per hour

Benefits:

• Flexible schedule

Work Location: In person