Center Head / Center Manager

Company: Bakliwal Tutorials
https://www.bakliwaltutorialsiit.com/

Job Opportunity: Center Head / Center Manager
Location: Pune

We are seeking a dedicated, dynamic, and customer-focused individual to join our team. This role is crucial in strategic growth for the center. It involves relationship building with schools & institutes. The role must ensure seamless customer interactions, student facilitation. If you are passionate about education, networking, and making a meaningful impact, we invite you to be part of our journey.

Key Responsibilities:

1. Customer Interaction & Support
   Greet and assist walk-in customers professionally, addressing inquiries with warmth and efficiency.
   Handle telephonic inquiries regarding registration, admissions, and other processes.
   Ensure a positive and welcoming experience for students and parents.
2. Network Building & Lead Generation
   Build and maintain relationships with local schools, teachers, and educational institutions.
   Actively participate in outreach and networking activities to generate leads and create awareness.
3. Student Facilitation & Support
   Guide students through the entire process from entrance exams to admissions and course progression.
   Collaborate with academic and administrative teams to ensure smooth coordination.
   Provide timely and accurate information to students and parents to facilitate a hassle-free admission process.
4. Problem-Solving & Resolution
   Address and resolve student and parent queries promptly, ensuring their concerns are met with effective solutions.
5. Internal Coordination
   Work proactively with other centers, departments, and academic team to streamline operations and resolve issues efficiently.
6. Database Management
   Maintain accurate and organized records of student interactions, inquiries and admissions.
   Ensure proper documentation as per set procedures.
7. Delivering a Positive Experience
   Strive to create a lasting positive impact through every customer interaction.
   Uphold the organizations values and maintain a student-centric approach at all times.

Qualifications & Experience:
Diploma/Graduate in any stream (Science, MBA, BBA, Commerce, Arts, etc.).
Experience in the education or hospitality industry is an advantage, but freshers are welcome to apply.

Skills & Competencies:
Strong verbal and written communication skills.
Excellent interpersonal skills with warmth and empathy.
Presentable, ethical, and hardworking with a growth-oriented mindset.
Passionate about professional and organizational growth.
Fluency in English is a must; proficiency in Marathi & Hindi is highly preferred.

Knowledge of skills like Advanced Excel, Python, SQL, Photoshop, Canva, Digital Marketing skills will be added advantage.

• To Apply:
  Send your CV to [email protected] or call 7888055562

Join us for a long-term career and play a vital role in shaping the success of the organization and self.