Center Head

Centre Head Mountain Mantra Holistic Wellness Centre & Spa

Mountain Mantra Holistic Wellness Centre is a premium holistic wellness destination offering a range of experiences including Spa Therapy, Wellness Therapy, Beauty Therapy, Bath Therapy, Sound Healing, Ice Bath, Yoga and other wellness activities.

We are looking for an experienced, responsible and energetic Centre Head who can take complete ownership of the centre and oversee everything that happens across the facility.

The ideal candidate will be responsible for overall operations, team management, customer experience, service quality, staff training, sales, inventory, hygiene, administration and the smooth functioning of all wellness services.

Key Responsibilities

• Take complete ownership of the day-to-day operations of the entire wellness centre.
• Ensure the centre operates smoothly, efficiently and professionally at all times.
• Manage, supervise, train, motivate and develop the entire team.
• Allocate duties and ensure proper staffing across different services and activities.
• Train employees on customer service, professional behaviour, service standards and SOPs.
• Monitor staff performance, attendance, punctuality, grooming, discipline and productivity.
• Ensure proper coordination between therapists, beauty staff, yoga instructors, reception and other team members.
• Oversee the complete customer journey, from enquiry and booking to service completion and follow-up.
• Ensure every customer receives a high-quality, personalised and welcoming experience.
• Handle customer feedback, complaints and service-related issues professionally.
• Maintain high standards of service quality across spa, wellness, beauty, bath therapy and other activities.
• Ensure proper hygiene, cleanliness, safety and presentation of the entire centre.
• Monitor treatment rooms, equipment, products and facilities and ensure they are properly maintained.
• Manage inventory, stock consumption, purchases and wastage.
• Coordinate with vendors and suppliers for the centres operational requirements.
• Monitor daily bookings, sales, revenue, expenses and overall centre performance.
• Take initiatives to increase bookings, customer retention, repeat business and revenue.
• Identify opportunities for new services, packages, memberships and other revenue-generating activities.
• Ensure all centre SOPs, policies and processes are properly implemented and followed.
• Conduct regular team meetings and communicate daily priorities and expectations.
• Maintain a professional, positive and disciplined working environment.
• Maintain proper records and daily operational reports.
• Identify operational problems and resolve them quickly and effectively.
• Handle unexpected operational situations and emergencies responsibly.
• Keep the owners/management regularly updated on sales, staff, customers, inventory, expenses and overall centre performance.
• Work closely with the owners to improve operations, customer experience and business performance.
• Take complete responsibility for ensuring that everything happening inside the centre is managed properly and professionally.
• Take on additional responsibilities as the centre expands and introduces new wellness services and activities.

What We Are Looking For

• Previous experience in wellness, spa, beauty, hospitality, fitness or premium service operations.
• Experience as a Centre Head, Centre Manager, Spa Manager, Wellness Manager, Salon Manager, Operations Manager or similar role will be preferred.
• Strong leadership and people-management skills.
• Excellent customer-handling and communication skills.
• Strong organisational and problem-solving abilities.
• Ability to train, motivate and manage a team independently.
• Sales-oriented mindset with the ability to drive bookings and revenue.
• Understanding of customer experience and premium service standards.
• Knowledge of inventory and day-to-day operational management.
• Professional, mature and responsible approach to managing people and operations.
• Honest, organised, hardworking and proactive.
• Ability to work in a fast-paced wellness environment.
• Strong ownership mindset and the ability to work independently without constant supervision or micromanagement