Center manager

Job Summary

The Center Manager is responsible for the overall performance and day-to-day operations of the center. The role involves managing staff, delivering an excellent customer experience, achieving business targets, maintaining operational standards, and ensuring compliance with company policies.

Location: Jaunpur, Uttar Pradesh, India.

Job Type: Full time

Responsibilities

• Oversee daily center operations and ensure smooth service delivery.
• Lead, train, schedule, and evaluate center employees.
• Set team goals and monitor individual and center performance.
• Drive admissions, sales, memberships, or revenue in line with assigned targets.
• Handle customer inquiries, complaints, and escalations professionally.
• Build strong relationships with customers, parents, students, or other stakeholders.
• Monitor attendance, inventory, cash collections, expenses, and center records.
• Prepare and submit regular operational, financial, and performance reports.
• Ensure the center is clean, safe, well-maintained, and properly equipped.
• Implement company policies, standard operating procedures, and quality standards.
• Coordinate local marketing, outreach, and customer-retention activities.
• Recruit and onboard employees in coordination with the HR team.
• Identify operational issues and implement timely corrective measures.
• Ensure compliance with applicable health, safety, legal, and regulatory requirements.

Qualifications and Experience

• Bachelors degree in Business Administration, Management, Education, Hospitality, or a related field.
• [35] years of experience in center, branch, retail, education, healthcare, fitness, or service operations.
• At least [12] years of experience managing a team.
• Experience in sales, customer service, budgeting, and performance management is preferred.
• Proficiency in Microsoft Office, Google Workspace, CRM, or center-management systems.

Key Skills

• Leadership and team management
• Customer-service orientation
• Sales and business-development ability
• Operational and financial management
• Problem-solving and decision-making
• Strong communication and interpersonal skills
• Planning, organization, and time management
• Conflict resolution and stakeholder management
• Data analysis and reporting

Key Performance Indicators

• Achievement of revenue, sales, or enrollment targets
• Customer satisfaction and retention
• Team productivity and employee retention
• Operational and regulatory compliance
• Cost and budget management
• Timeliness and accuracy of reporting
• Center cleanliness, safety, and service quality

Working Requirements

• Willingness to work flexible hours, including evenings or weekends when required.
• Ability to remain present at the center during key operating hours.
• Willingness to travel locally for meetings, outreach, or business-development activities.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.