Center Manager

TIME Surat, a coaching institute specializing in preparation for CAT, XAT, NMAT, SNAP, CMAT and other MBA entrance examinations, is looking for a dynamic, responsible and results-oriented Centre Head / Branch Manager to lead and manage its operations.

The ideal candidate should possess strong leadership, communication, organizational and business development skills, with the ability to independently manage centre operations, drive admissions growth, lead a team and ensure an excellent experience for students.

We are looking for someone who can take ownership of the centre's performance and contribute to its long-term growth.

Key Responsibilities1. Admissions & Business Development

• Drive student admissions and achieve enrolment and revenue targets.
• Supervise the admissions counselling team and monitor enquiry conversions.
• Ensure timely follow-ups with prospective students through calls, WhatsApp and personal interactions.
• Develop and implement strategies to improve lead generation, admissions and student retention.
• Monitor admission funnels, conversion rates and overall business performance.
• Identify opportunities for business growth through school and college outreach, seminars, workshops and promotional activities.

2. Centre Operations & Administration

• Oversee the smooth day-to-day functioning of the coaching centre.
• Manage administrative activities, student records, attendance, fee collection and documentation.
• Ensure proper maintenance of infrastructure, classrooms, facilities and other resources.
• Monitor staff attendance, work allocation and operational efficiency.
• Establish and maintain efficient systems and processes for centre management.
• Ensure a professional, disciplined and student-friendly environment.

3. Team Management & Leadership

• Lead, supervise and motivate academic counsellors, administrative staff and support personnel.
• Assign responsibilities, monitor performance and ensure accountability.
• Conduct regular team meetings, performance reviews and training sessions.
• Coordinate with faculty members to ensure smooth academic operations.
• Resolve staff-related operational issues and promote effective teamwork.

4. Academic Coordination & Student Management

• Coordinate with faculty members regarding batch schedules, classes, tests and academic activities.
• Monitor student attendance and ensure appropriate follow-up where required.
• Address student and parent enquiries, feedback and concerns professionally.
• Ensure timely communication regarding schedules, examinations and important announcements.
• Maintain high standards of student satisfaction and service quality.

5. Financial Management & Reporting

• Monitor fee collections, outstanding payments and instalment follow-ups.
• Maintain accurate records of admissions, revenue, expenses and collections.
• Prepare regular reports on enquiries, conversions, admissions and centre performance.
• Track key performance indicators and identify areas requiring improvement.
• Coordinate with management regarding budgets, operational requirements and financial performance.

6. Marketing & Promotional Activities

• Plan and coordinate promotional campaigns, seminars, workshops and career guidance events.
• Develop relationships with schools, colleges and other educational institutions.
• Coordinate online and offline marketing activities to improve centre visibility and lead generation.
• Evaluate the effectiveness of promotional initiatives and suggest improvements.

Required Skills & Qualifications

• Bachelor's degree in any discipline. MBA or postgraduate qualification preferred.
• Strong leadership, team management and organizational skills.
• Excellent communication, interpersonal and problem-solving abilities.
• Experience in admissions, sales, business development or centre operations.
• Ability to manage teams, set targets and monitor performance.
• Strong understanding of customer relationship management and enquiry conversion.
• Good proficiency in MS Excel, Google Sheets and other office applications.
• Fluency in English, Hindi and Gujarati preferred.
• Ability to multitask, prioritize responsibilities and work independently.
• Strong sense of ownership, accountability and professionalism.

Experience

• 2–5 years of relevant experience preferred in education, coaching institutes, training centres, admissions, sales or branch operations.
• Previous experience as a Centre Manager, Branch Manager, Admissions Manager, Academic Coordinator or Team Leader would be an advantage.
• Candidates from other industries with strong managerial, sales and operational experience may also apply.

Ideal Candidate Profile

We are looking for someone who is:

• A confident leader with the ability to manage people and processes.
• Target-oriented with a strong focus on admissions and revenue growth.
• Organized, disciplined and attentive to operational details.
• Proactive in identifying problems and implementing solutions.
• Comfortable interacting with students, parents, faculty and staff.
• Capable of independently handling day-to-day centre operations.
• Committed to delivering a high-quality student experience.
• Willing to take complete ownership of assigned responsibilities.

Key Performance Indicators (KPIs)

Performance will be evaluated based on:

• Student admissions and revenue growth.
• Enquiry-to-admission conversion rates.
• Fee collection efficiency and outstanding payments.
• Team performance and operational efficiency.
• Student satisfaction and complaint resolution.
• Effectiveness of marketing and outreach activities.
• Accuracy and timeliness of reporting and record management.

Selection Process

Shortlisted candidates may be required to undergo:

• Personal Interview: Evaluation of experience, leadership skills and communication abilities.
• Situational Assessment: Discussion of practical scenarios related to admissions, staff management and centre operations.
• Final Management Interview: Evaluation of strategic thinking, ownership and suitability for the role.

What We Offer

• Opportunity to lead and manage an established coaching institute.
• A professional and performance-driven working environment.
• Significant responsibility and decision-making opportunities.
• Scope for professional development and career growth.
• Competitive compensation based on experience and capabilities.

Salary: Based on qualifications, experience and managerial capabilities.

Work Location: In person – Surat, Gujarat.

Interested candidates can apply directly through Indeed.

Pay: ₹30,000.00 - ₹60,000.00 per month

Work Location: In person