Center Manager

Center Manager – European Wax Center (Laurel, MD)

Location: Laurel, MD
Employment Type: Full-Time
Reports To: District Manager / Franchise Owner

About European Wax Center

European Wax Center is the leader in the beauty and waxing industry, known for delivering an exceptional guest experience and professional, results-driven services. At EWC, we believe confidence is beautiful, and our Center Managers play a key role in creating an empowering, supportive environment for both guests and team members.

Position Summary

The Center Manager (CM) is responsible for overseeing daily operations, driving sales performance, and leading a high-energy team of Guest Service Associates (GSAs) and Wax Specialists (WSAs). This role requires a hands-on leader with strong business acumen, exceptional customer service skills, and the ability to coach, motivate, and develop a team in a fast-paced environment.

Key ResponsibilitiesLeadership & Team Development

• Recruit, hire, train, and retain high-performing GSAs and WSAs.
• Provide ongoing coaching, performance feedback, and skill development.
• Foster a positive, collaborative, and results-driven culture.
• Ensure team members follow EWC standards, policies, and service protocols.

Sales & Business Performance

• Drive daily, weekly, and monthly sales goals, including:
• Wax Pass sales
• Product retail sales
• Membership and service revenue
• Lead by example as the top seller and brand ambassador.
• Analyze performance metrics and take proactive steps to increase revenue.
• Implement marketing initiatives and local outreach to grow center traffic.

Operations & Guest Experience

• Maintain a clean, safe, and compliant center in accordance with EWC brand standards.
• Ensure all sanitation, safety, and product usage procedures are followed.
• Resolve guest concerns professionally and promptly to protect guest satisfaction and retention.
• Oversee scheduling, payroll accuracy, supply ordering, and inventory management.
• Ensure proper execution of opening and closing procedures.

Compliance & Standards

• Uphold all state board regulations, EWC operational policies, and franchise guidelines.
• Ensure team compliance with dress code, professionalism, and customer service standards.
• Maintain accurate and confidential personnel and performance records.

Qualifications

• 2–4 years of management or supervisory experience in retail, beauty, spa, or hospitality.
• Strong sales background with proven ability to meet and exceed goals.
• Experience coaching and developing teams in a fast-paced environment.
• Excellent communication, multi-tasking, and problem-solving skills.
• Availability to work prime shifts, including evenings and weekends.
• Professional, polished, and guest-service oriented.

Compensation & Benefits

Compensation can be customized if you have specifics; here is a standard framework:

• Competitive base pay ($50,000)
• Monthly performance bonuses (up to $2,300)
• Wax Pass commission
• Paid time off
• Employee service and product discounts
• Career growth opportunities within a growing franchise group

Why Join European Wax Center – Laurel?

• Supportive leadership team and strong franchise network
• High guest demand and brand recognition
• Ongoing training, tools, and resources for success
• Opportunity to build a high-performing, confident, empowered team

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person