Center Manager

New Leaf Wellness - Center Manager

Position Summary: The Center Manager is expected to set clear expectations for maintaining a professional

center that prioritizes exceptional patient care each and every day.

The Center Manager plays a critical role in the growth and success of New Leaf Wellness. This individual is

responsible for overseeing the leadership, development, and day-to-day operations of the center, ensuring both

administrative and medical staff are supported and empowered. The Center Manager is accountable for driving

operational efficiency, maintaining legal and ethical standards, and cultivating a high-performing, patient-

focused team.

The Center Manager must be both an effective leader and manager. Leadership involves inspiring, developing,

coaching, and influencing the team toward a shared vision and culture. Management involves establishing

expectations, monitoring performance, enforcing policies, making decisions, and holding employees

accountable for results. Success in this role requires strength in both areas. The successful candidate will be able

to build trust and engagement with employees while maintaining accountability, addressing performance

concerns, implementing change, and ensuring company goals and standards are consistently achieved.

Responsibilities:

• Provide daily leadership and strategic direction to all staff, including administrative and medical teams;
• Lead by example and create a culture of accountability, professionalism, and exceptional patient care;
• Engage consistently with employees to ensure a supportive and productive work environment;
• Lead, train and oversee employee development, including hiring, onboarding, training, coaching, and

performance evaluations;

• Work with the Chief Organizational Development Officer in hiring, onboarding, and developing staff;
• Clearly communicate expectations, monitor performance, and address performance concerns promptly

and consistently;

• Attend and follow up on meetings for staff to ensure they understand expectations and responsibilities;
• Effectively manage conflict, workplace challenges, and employee relations issues while maintaining

professionalism and respect;

• Make difficult personnel decisions when necessary, including coaching, corrective action, performance

improvement plans and termination recommendations;

• Teach, reinforce, and follow up on staff expectations to ensure accountability and consistency;
• Schedule staff to ensure optimal coverage and operational efficiency;
• Monitor and manage daily financials, including deposits, reconciliation, and bookkeeping;
• Analyze performance data to identify trends and implement improvements;
• Drive center performance by establishing goals, measuring results, and holding team members

accountable for outcomes;

• Accept ownership of center performance and take initiative to identify and resolve operational,

personnel, and patient service challenges;

• Resolve financial, patient, personnel, and legal issues in a timely and effective manner;
• Promote and market the center's services and products in collaboration with the Chief Branding Officer;
• Represent the center in the community to foster strong local relationships;
• Oversee inventory control and ordering of medical supplies and equipment;
• Ensure company initiatives, policies, and process changes are implemented consistently and supported

by the entire team;

• Ensure compliance with all regulatory and ethical standards;
• Perform other duties as assigned by leadership.

New Leaf Wellness - Center Manager

Required Skills and Qualifications:

• Proven leadership experience with a focus on employee development;
• Demonstrated ability to both lead and manage a team, balancing employee engagement with

accountability and results;

• Ability to build trust and credibility with employees while maintaining appropriate professional

boundaries and performance standards;

• Strong communication and interpersonal skills with the ability to engage staff and patients

professionally;

• Proven experience handling difficult conversations, conflict resolution, coaching, corrective action, and

performance management;

• Ability to communicate expectations clearly, provide constructive feedback, and hold employees

accountable for meeting established standards;

• Motivated, self-driven, and a proactive seeker for improvement and growth;
• Ability to make sound business decisions in the best interest of the company, even when those decisions

may be difficult or unpopular;

• Demonstrated ability to implement change, gain team buy-in, and guide employees through

organizational growth and operational improvements;

• Solid business acumen and sales awareness;
• Excellent organizational skills;
• Strong critical thinking and logic-based decision-making skills;
• Ability to establish goals, measure performance, and drive operational and financial results;
• Strong problem-solving skills with the ability to prioritize competing demands and make timely

decisions;

• Ability to support and effectively communicate company decisions and initiatives while presenting a

unified leadership message to employees.

Preferred Skills:

• Proficiency in QuickBooks, Microsoft Office Suite, email, EMR, and internet applications;
• Experience in payroll, commission structures, and general accounting;
• Knowledge of medical operations and inventory management.

Career Level: Manager (Manager/Supervisor of Staff)

Experience Required: Minimum of 3+ years in a management role, preferably in a medical or wellness setting.

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Employee discount
• Paid time off

Application Question(s):

• Are you able to work the clinic hours of operation without issue?

Experience:

• Management: 3 years (Preferred)

Work Location: In person