Center Manager

We are hiring an experienced and result-oriented Center Head to independently manage clinic business performance, revenue growth, patient counselling, team productivity, and overall centre operations.

The ideal candidate should have strong leadership skills, a proven background in healthcare or aesthetic sales, and the ability to achieve monthly business targets while delivering an excellent patient experience.

Key Responsibilities

1. Centre Business & Revenue Management

• Take complete ownership of monthly centre revenue and business targets.
• Drive consultation conversions, treatment package sales, and revenue growth.
• Monitor daily collections, sales performance, appointment conversions, and patient retention.
• Identify opportunities to increase repeat business and treatment utilization.
• Develop and implement action plans to achieve centre growth targets.

2. Patient Counselling & Sales

• Personally handle premium and high-value patient counselling.
• Lead counsellors in achieving treatment conversion targets.
• Oversee patient follow-ups, package closures, and pending treatment enquiries.
• Ensure professional, transparent, and ethical patient counselling.

3. Team Leadership

• Manage counsellors, telecallers, front desk executives, and clinic support staff.
• Assign responsibilities, set KPIs, and conduct performance reviews.
• Train and motivate teams to improve conversion rates and productivity.
• Maintain team discipline, coordination, and accountability.

4. Centre Operations & Patient Experience

• Independently manage daily centre operations and service delivery.
• Coordinate with doctors, nurses, technicians, and other departments.
• Ensure efficient appointment scheduling and optimal resource utilization.
• Handle patient complaints, escalations, and service-related issues.
• Monitor inventory, operational expenses, attendance, and SOP compliance.
• Ensure high standards of patient satisfaction and clinic hygiene.

Candidate Requirements

• 410 years of experience in dermatology, aesthetic clinics, hair restoration, cosmetic surgery, wellness, or premium healthcare.
• Previous experience as Center Head, Clinic Manager, Business Manager, Sales Manager, or Operations Manager.
• Demonstrated track record of achieving monthly sales and revenue targets.
• Strong patient counselling, negotiation, and team management skills.
• Ability to independently manage centre performance and operations.
• Excellent communication and leadership abilities.

What We Offer

• Competitive fixed salary and performance-linked incentives.
• Opportunity to lead an established premium skin and hair clinic.
• Career growth into multi-centre or regional management roles.
• Professional and growth-oriented work environment.