Central Dispatcher

The Central Dispatcher plays a key role in the smooth operation of Bald and Dollar Mountains by coordinating communications across multiple departments, including Lift Operations, Lift Maintenance, Guest Services, Tickets, Food & Beverage, Transportation, and Parking. This position supports both summer and winter operations by ensuring timely, accurate communication and operational awareness.

Duties & Responsibilities:

• Coordinate daily communication between the mountain departments and respond to operational changes
• Work closely with Patrol Dispatch during openings, closings, weather events, and emergencies
• Send timely updates to guest communication platforms (text alerts, website, and signage)
• Manage radio and phone communication across departments
• Track mountain access for vendors and contractors
• Maintain accurate logs and reports, including downtime and lockout/tagout
• Draft and implement standard operating procedures in collaboration with management
• Use tools like Excel, Google Docs, and Smartsheet to build and maintain tracking systems
• Support seasonal review meetings by gathering and presenting operational data
• Perform other duties as assigned

Qualifications:

• Experience in mountain resort operations, radio dispatch, and/or emergency response
• Strong proficiency with computers and digital communication platforms
• Excellent verbal and written communication skills
• ICS (Incident Command System) 100, 200, and 300 certifications preferred
• Able to remain focused in an office environment for extended periods of time, often for the full shift
• Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, reaching, and working on uneven terrain
• Can safely lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.