Central File Maintenance Supervisor – Disability Determination Bureau

Introduction

The Disability Determination Bureau (DDB) is recruiting to fill a Central File Maintenance (CFM) Unit Supervisor. DDB is located at 1400 E. Washington Avenue in Madison, WI with free on-site parking.

The CFM Unit performs complex, technical tasks necessary for processing disability claims for adjudication under Title II, Title XVI, and Title XIX of the Social Security Act. The CFM Unit receives and closes over 65,000 disability claims annually from 27 Social Security Field Offices and all Consortia offices throughout the state.

The DDB consists of approximately 200 employees, including some contractors. The DDB operates on a yearly budget of approximately $30 million funded by the SSA to do medical determinations for SSA disability claims. The DDB also processes a small number of State Medicaid disability claims funded by DHS. The DDB must follow all SSA policies and regulations for safety, security and hiring as well as State of Wisconsin policies and regulations.

As an employee of the State of Wisconsin, you'll have access to an amazing benefits package, including:

• 3.5 weeks of vacation, 9 paid holidays and ample sick time; limitations may apply for leave time usage in the first six months.
• Top rated health plan options starting at $47/month for single plans and $117/month for family plans, after 2 months of state service.
• Exceptional pension plan with a 7.2% employer match in 2026 with lifetime retirement payment. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!
• Several flex spending accounts: medical, dependent care, commuter, parking and High-Deductible Health Savings.
• Well Wisconsin Wellness Program.
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
• Public Service Loan Forgiveness Program employer.

Position Summary

As the CFM Unit Supervisor, you will serve as a liaison for the Social Security Field Offices and Consortia offices for the purpose of accurate and complete applications for disability benefits and associated case receipt and closure issues. In addition, you will supervise mail room operations, review, process, scan and route all incoming and outgoing mail associated with these cases. This position requires thorough knowledge of the SSA, DDB, and State (CARES) computer systems and extensive knowledge of the Social Security disability process.

Salary Information

The starting pay is between $32.00 and $37.17 per hour per hour (approximately between $66,500 and $77,300 per year), depending on qualifications, plus excellent benefits. A 12-month probationary period is required.

Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. This position is classified as a Program Assistant Supervisor – Advanced and is in pay schedule and range 81/04.

Job Details

All applicants who may be appointed to this position will be required to go through a complete federal background investigation. A suitability determination by the Social Security Administration is necessary prior to hire to determine whether an employee can be issued credentials in order to have access to Social Security disability data, records, and systems.

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire. DHS is not an E-Verify employer nor a STEM-OPT eligible employer.

Qualifications

Minimally qualified applicants will have all of the following:

• Experience in a leadership role performing duties such as training staff, reviewing work of others, assigning tasks, etc.
• Experience performing customer service tasks (e.g., responding to inquiries, explaining procedures, resolving issues, etc.)
• Experience interpreting and applying State or Federal rules and regulations.
• Experience working with computer programs and databases such as Microsoft Office Suite (e.g. Excel, Access, Word) in a business setting.

Well-qualified applicants will also have one or more of the following:

• Experience as a supervisor or manager performing duties such as providing guidance, coaching, or mentoring to staff, completing performance evaluations, hiring, disciplining, etc.
• Experience in project management role (e.g., planning, directing work, setting objectives, etc.)
• Experience writing procedural materials (e.g., Standard Operating Procedures, work instructions, training or policy guides, etc.)
• Experience working in a mail room.
• Experience reviewing all types and levels of SSA Title II, Title XVI, and Title XIX disability claims.

Your letter of qualifications is limited to 2 pages. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.

How To Apply

Applying is easy! Click “Apply for Job” to start your application process. Sign into your account or create an account before applying for the job. Follow the steps outlined in the application process to submit your application.

Helpful Information:

• Once your application is submitted, no changes are allowed. Click “Save” to allow changes to your application as needed before submitting by the deadline.
• You may want to save a copy of the job posting for referencing after the deadline.
• Submitted materials will be evaluated by a panel of job experts according to the qualifications above.
• Please monitor your email for communications related to this position.
• Current or former permanent, classified, state employees must complete the online application process to be considered.
• If viewing through an external site, please apply directly at Wisc.Jobs.
• For technical assistance and general information, please see Frequently Asked Questions. For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact DDB Human Resources at [email protected]

DHS is an Equal Opportunity and Affirmative Action employer. Veterans are encouraged to apply. For complete information on Veterans’ hiring programs with the WI Department of Veteran’s Affairs, click here.

Deadline to Apply

The deadline to apply is August 24, 2026 at 11:59 pm.

Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am – 4:30 pm. Late or incomplete applications will not be accepted.