Mafatlal Industries
Central Help Desk support
15 days ago
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Important information
Contract type:
Permanent
Salary:
₹125,000 – ₹175,000 / year
Location:
Bhubaneswar, Odisha, India
Work mode:
Onsite
Published on:
7 October 2026
What they need
JOB TITLE : CENTRAL HELP DESK & SUPPORT
Location : Odisha
Department: Technology
Job Type : Full-Time
Experience : 13 Years
ROLE SUMMARY
KEY RESPONSIBILITIES
- Act as the first point of contact for the project.
- Manage helpdesk tickets, emails, and user requests.
- Provide basic troubleshooting on hardware, software, and other edtech tools.
- Maintain inventory records .
- Maintain documentation, FAQs, and user guides.
- Escalate complex issues to technical staff or field engineers.
- Support workshops, demonstrations, and training sessions.
REQUIREMENTS
Education
- B.Tech/ B.E./ B.Sc /Diploma in (Computer science/ IT/Electronics & communication Engineering/ Electrical Engineering)/ MCA/BCA related technical disciplines.
- B.Ed. / Academic background will be given preference.
Experience
- 1 to 3 years of experience in helpdesk support, technical support, or similar roles.
- Experience with helpdesk systems or technical support environments is an advantage.
Language Skills
- Proficiency in English, Hindi, and Odia.
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