Central Kitchen Operations & Customer Service Assistant

Working Location: 171 Kampong Ampat, #06-14, Singapore 368330

Job Scope:

• Stock Take

  • Conduct monthly stock counts
  • Record and reconcile physical stock against system records
  • Managing stocks on online platforms and processing online orders
  • Do ordering of stocks

• Invoice Administration

  • Collect and upload supplier invoices
  • Ensure invoices are uploaded by the end of each month
  • Check that invoices are complete and properly recorded
  • Follow up with suppliers for missing invoices

• Attendance / Infotech Administration

  • Review daily staff clock-in and clock-out records
  • Adjust Infotech attendance records where there are legitimate discrepancies
  • Ensure staff schedules and actual attendance are accurately reflected
  • Follow up with managers/staff on missing or incorrect clocking

• Customer Service

  • Respond to customer enquiries via WhatsApp, Email and Instagram
  • Handle enquiries relating to orders, products, delivery, reservations and general feedback
  • Escalate complaints or issues to management when necessary
  • Ensure customer enquiries are responded to promptly and professionally
  • Plan daily delivery routes​

Benefits:

• CPF

• Annual leave

• Medical Coverage

• Lifestyle Coverage

• Meal Allowance

• Birthday Perks

• Staff Discount

​Requirements:

• Working Hours: Mon & alternate Sunday OFF. Tue to Sat 9am-6pm. Alternate Sunday 9AM-6PM
• Excellent communication skills, written and spoken
• Excited to grow with the brand
• Passion for excellence and ability to build relationships with clients and understand their needs
• Responsible and committed individual
• A self-starter who is pro-active and able to work independently