Central Operations Manager

Central Operations Manager

Role Summary

The Central Operations Manager will work closely with the COO, Central Operations Director, senior leaders and all teams across Operations to coordinate priorities, resolve operational challenges and drive cross-functional delivery and change. The role requires a confident, credible manager who can manage senior stakeholder requests, exercise sound judgement, challenge constructively and translate business priorities into clear actions and outcomes.

Roles and Responsibilities:

• Act as a trusted point of contact for senior stakeholders, confidently managing requests, expectations and competing priorities.
• Use operational data and KPIs to support decisions and recommend improvements.
• Prepare clear, concise presentations, reports and recommendations for senior leaders.
• Coordinate cross-functional activity, resolve dependencies and translate strategic priorities into clear plans, ownership and measurable outcomes.
• Drive the implementation and adoption of change, ensuring impacts are understood, stakeholders are engaged and new ways of working are embedded.
• Act as the key liaison between integration teams and Operations teams, coordinating inputs, actions and dependencies and supporting the implementation of integration-related change.
• Build and maintain strong stakeholder relationships across Operations and Service Lines, influencing effectively and providing constructive challenge where required.
• Identify and resolve operational issues, risks and bottlenecks, escalating where appropriate.
• Develop and improve processes, policies and controls to enhance efficiency, quality and compliance.
• Promote accountability, collaboration and continuous improvement across Operations.

Qualifications / Experience

• Strong experience in operations, business transformation, consulting or cross-functional programme delivery within a complex corporate or professional services environment.
• Experience supporting integration, transformation or complex change programmes, with the ability to translate programme-level plans into practical actions for functional teams.
• Strong analytical skills, with advanced PowerPoint and Excel capability and the ability to create impactful presentations and reports that clearly communicate findings, recommendations, and business strategies.
• Confident communicator with strong judgement and executive presence, and the ability to influence and constructively challenge senior stakeholders.
• Proven ability to coordinate complex cross-functional delivery, manage competing priorities and achieve outcomes across teams without direct authority. A commitment to equity, diversity, and inclusion are highly valued.

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