Central Referral Intake Coordinator

Position Summary

Under the direction of the Central Intake Supervisor, the Central Intake Coordinator is responsible for receiving and processing all referrals in a timely manner, providing excellent customer service, effectively communicating both internally and externally, and promoting collaboration among the multi-disciplinary home health team.

Education

College Degree in Nursing - Preferred

Experience

1 Year nursing, paramedical, or coding - Preferred

1 year nursing experience in an acute care setting or ICD coding preferred.

Familiarity with medical terminology preferred but not required.

License & Certification

If a Licensed RN/LPN, must be in the State served by the Agency.

Certified EMT, paramedical, or coder preferred.

Core Job Functions

Receive and process all referrals in a timely manner, including insurance and eligibility verification, diagnosis coding, procuring all required supporting documentation and accurately documenting in the home health application(s).

Effectively communicate with all referral sources, physicians, patients, and co-workers when processing referrals. Provide any follow-up communication required timely. Participate in the on-call duties.

Track and monitor all pending referrals in an effective and timely manner.