Central Reservation Executive

Job Summary:

The Central Reservations Executive will be responsible for handling reservation enquiries, processing bookings, coordinating with hotels, and ensuring accurate booking information. The role requires good communication, attention to detail, and a customer-focused approach.

Experience:

Minimum 1–3 years of experience in reservations, front office, or a similar role in the hospitality industry.

Key Responsibilities:

• Handle reservation enquiries, bookings, modifications, and cancellations through phone, email, and other channels.
• Provide accurate information on room availability, rates, hotel facilities, and services.
• Coordinate with respective hotel teams to ensure smooth handling of reservations and guest requirements.
• Follow up on enquiries and support conversion of enquiries into confirmed bookings.
• Maintain accurate reservation records and ensure booking information is updated properly.
• Identify opportunities for upselling rooms and hotel services.
• Handle guest queries professionally and ensure timely resolution of reservation-related issues.

RequirementsSkills & Experience

• Previous experience in reservations, front office, or a similar hospitality role.
• Good communication and interpersonal skills.
• Fluency in English and Tamil is mandatory.
• Knowledge of Hindi, Malayalam, Kannada, Telugu, or any other Indian language will be an added advantage.
• Good knowledge of reservation systems and hotel booking processes.
• Basic knowledge of Google Sheets, Google Docs, and Microsoft Office.
• Good organizational and multitasking abilities.

Personal Attributes

• Customer-focused and service-oriented.
• Responsible and attentive to detail.
• Proactive and good at handling guest queries.
• Ability to work effectively as part of a team.

Education:

Bachelor’s degree in Hospitality Management or a related field (preferred).

Languages:

• English (Mandatory)
• Tamil (Mandatory)
• Hindi / Malayalam / Kannada / Telugu / Other Indian Languages (Added Advantage)

Working Conditions:

• This position may require occasional weekend, holiday, or evening work to meet business needs.
• The role involves continuous interaction with guests and team members in a fast-paced environment.

Work Style:

Customer-focused, organized, responsive, and responsible.

Job Types: Full-time, Permanent

Pay: From ₹15,000.00 per month

Ability to commute/relocate:

• Madurai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Front desk: 1 year (Preferred)
• Hospitality: 1 year (Preferred)
• Total Work: 1 year (Preferred)

Language:

• English (Preferred)
• Tamil (Preferred)
• Hindi (Preferred)

License/Certification:

• Driving Licence (Preferred)

Work Location: In person