Central Reservations Associate

Job Description: Reservation Associate/ Reservation Agent

Company: Brij Hotels and Resorts
Department: Reservations / Front Office
Location: Spring House Co-Working, 5th Floor, JMD Regent Arcade, Gurugram, Haryana – 122002

Position Summary

We are looking for a Reservation Associate/ Reservation Agent to handle hotel reservation enquiries, bookings, modifications and cancellations while ensuring excellent guest service and maximizing room revenue.

Key Responsibilities

• Handle reservation enquiries through telephone, email, online channels and travel partners.
• Process individual and group room reservations accurately.
• Provide guests with information regarding room types, rates, packages, availability and hotel facilities.
• Coordinate with the Front Office, Sales and Revenue teams regarding bookings and guest requirements.
• Handle booking modifications, cancellations, no-shows and special requests.
• Maintain accurate reservation records and ensure timely updates in the hotel reservation/PMS system.
• Follow up on tentative bookings and convert enquiries into confirmed reservations.
• Coordinate with travel agents, corporate clients and other business partners.
• Ensure proper communication of guest preferences, VIP bookings and special occasions to the concerned departments.
• Handle guest queries professionally and resolve reservation-related issues promptly.
• Ensure adherence to hotel reservation policies, rate structures and payment procedures.
• Assist in preparing reservation reports and maintaining daily booking information.
• Support the team in achieving occupancy and revenue targets.

Candidate Profile

• Graduate/Diploma in Hotel Management, Hospitality or a related field.
• 1–3 years of experience in hotel reservations, front office or a similar role preferred.
• Good communication and interpersonal skills.
• Strong knowledge of hotel reservation processes and PMS systems.
• Good working knowledge of MS Office and email communication.
• Customer-focused, organized and detail-oriented.
• Ability to handle multiple enquiries and work under pressure.
• Professional grooming and a positive attitude.

Key Skills

Reservation Handling | Guest Relations | Telephone Etiquette | Email Communication | PMS | Sales Conversion | OTA/Travel Agent Coordination | Rate & Inventory Management | Follow-up | Customer Service

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Provident Fund

Work Location: In person