Central Services Manager

We’re looking for a digitally-savvy, super-organised, proactive person to join our leadership team and make sure the charity has the systems, processes and resources we need for everything to run smoothly, efficiently and effectively.

The Central Services Manager is a brand new role at the heart of the charity. You will work closely with our Chief Executive Officer and Head of Client Services, line managing our Administration Coordinator. You'll need to be a digitally confident and an administrative all-rounder to make sure we have all the operating and business systems in place to delivery high quality services in our regulated sector.

As Ceredigion's only independent, quality-assured universal advice provider, our Advisers and Caseworkers help hundreds of people every year with the information, advice and support they need to transform their lives. As our new CSM, you will oversee the multi-channel infrastructure that keeps our client services running smoothly including our digital and telephone systems, premises, HR, finance and other key business resources.

You'll be a digital enthusiast, practical and proactive, capable of ensuring the right operating and business systems are in place and working as they should, and commissioning new systems and resources to meet our needs. Just as importantly, you'll understand how well-designed processes and reliable resource management are central to staff wellbeing, an inclusive working environment, excellent services for our clients and regulators, and accountability to our trustee board and funders.

This is an exciting opportunity to make a real difference at leadership level but from behind the scenes, helping to build a strong, efficient and dependable organisation that delivers for everyone with a stake in the organisation.

• Hours: 35 (full-time - part-time working negotiable)
• Salary: £33,500 (pro rata for part-time working)
• Location: Hybrid, with at least one day per week in our Lampeter office.
• Deadline for applications: Tuesday 27 October 2026
• Application process: Full details and Application Form via www.cabceredigion.org

Pay: £33,500.00 per year

Benefits:

• Company pension
• Health & wellbeing programme
• Sick pay
• Work from home

Work Location: Hybrid remote in Lampeter