Centralised Services Manager

About the role

As Centralised Services Manager, you'll own the day to day of centralised service operations, client onboarding and offboarding like proper projects, from discovery through to go live and clean exits. You'll drive Cybershield rollouts client by client, keep DevOps priorities aligned to what actually removes pain for the team, and build a culture where your people want to show up and do great work. It's hands on, it's fast moving, and you'll be the person clients and your team turn to when things get complicated. You'll lead DevOps, Security and Proactive Support (NOC) team, reporting straight to the Head of Services.

Key responsibilities

• Own day to day centralised service operations
• Keep SLAs and KPIs on track
• Manage client onboarding and offboarding as proper projects
• Drive Cybershield rollouts client by client
• Align DevOps priorities to remove pain for the team
• Build a culture where your people want to show up and do great work
• Lead DevOps, Security and Proactive Support (NOC) team
• Report to Head of Services

About you

• Strong leadership and people management skills
• Project management experience, or solid technical chops in service delivery, security or DevOps
• Can lead and think clearly under pressure
• Genuinely care about getting it right for your team and clients

About our client

Our Client exists to strengthen and protect Queensland businesses, keeping them secure, supported and running the way they should. They're not just another MSP ticking boxes. Their whole reason for being here is creating a meaningful impact in the business community, and they do that by being the team Queensland businesses trust to keep their operations strong and protected. They live and die by their values: Team Players, Camaraderie, Driven to Improve, and Honest & Genuine. They work hard, back each other, and don't take themselves too seriously while they do it.

Benefits & culture

• Monthly RDO (rostered day off) – a genuine extra day off, no catch, no need to bank extra hours to earn it
• Strong leadership and people who actually care how you're doing, not just what you deliver
• Great Place To Work certified three years running
• Strong ESAT (8.2/10) and eNPS (+65) scores from recent internal surveys
• Quarterly events, skin checks, flu shots, EAP and many more wellbeing options for all team members!

If this is the kind of challenge you've been after, we'd love to hear from you. Apply now or reach out to Xavier for a confidential chat about the role.