Centralized Scheduling Representative

Job Type

Full-time

Description We are looking for an enthusiastic and professional Centralized Scheduling Representative to join our growing team. As a Centralized Scheduling Representative , you will be the primary point of contact for our patients and will play a key role in creating a positive experience for them. You will be responsible for greeting patients, routing calls, scheduling appointments, processing consults, registering and scheduling patients.

Essential Functions

• Greet patients over the phone in a professional and friendly manner.
• Register new patients and update established patient demographics.
• Schedule patient appointments for consultations, medical procedures and follow-up visits.
• Accurately enter all insurance information
• Process incoming consultation requests and return statuses to the requesting physician office.
• Indexing of consultation requests and external office records
• Initiate the process of obtaining an HMO authorizations
• Handle patient concerns and complaints in a professional and courteous manner
• Follow all policies and protocols of the Central Scheduling Manager.

If you are a highly motivated individual with a passion for providing excellent patient care, we encourage you to apply for the Centralized Scheduling Representative position. We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within our organization.

Looking for a better work/life balance? Our career opportunities have Monday-Fridays work schedules.

Competitive Pay & Benefits: Med/Dental/Vision, Paid Personal Time, Paid Holidays, 401K, Paid STD/LTD/Life

PM20

Requirements

• Qualified Applicant should have at least 1 year experience in customer service environment, medical office preferable.
• Excellent oral and written communication skills required.
• Knowledge of GE-athenaPractice management software beneficial but not required.
• Knowledge of Microsoft Office software beneficial but not required.
• Ability to operate a computer and basic office equipment required.
• Ability to operate a multi-line telephone system.
• Ability to establish and maintain effective working relationships with patients, team-members, and other co-workers.
• Must be well organized and detail oriented.

Work hours: Full Time | Monday-Friday |7:30am-4:30pm with occasional overtime