Centralized Scheduling Specialist

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

8pm to 5am (Philippines)

Bon Secours Mercy Health Global Business Services – Manila

Who we are

At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner closely with U.S.-based teams and leaders to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join us in celebrating the human side of healthcare and be part of a global team dedicated to delivering meaningful impact.   

Centralized Scheduling Specialist (GBS)

Primary Function/General Purpose of Position

The Centralized Scheduling Specialist supports schedule development and optimization for designated departments. This role focuses on creating, balancing, and maintaining schedules in advance to ensure appropriate coverage, skill mix, and operational efficiency. The coordinator partners closely with department managers to forecast staffing needs, manage self-scheduling, and prepare schedules that minimize last-minute staffing gaps. This role ensures timecard accuracy and application of approved pay practices and policies.

Essential Job Functions

• Creates and edits schedules for Resource Optimization Center (ROC) supported departments in the electronic scheduling system in accordance with hospital policies, procedures, and guidelines.

• Collaborate with department managers to prepare accurate daily, weekly, and shift schedules that reflect forecasted staffing needs.

• Reviews, approves, or denies schedule requests (PTO, changes, preferences) in accordance with established guidelines and leadership direction, communicating outcomes to leaders as appropriate.

• Balances and publishes schedules at the conclusion of self-scheduling periods to ensure appropriate coverage and efficiency.

• Assigns specialty roles based on established staffing guidelines and approved skill-mix standards.

• Determines vacancy rates by role and department; posts incentive shifts in accordance with ministry policy to proactively address anticipated gaps.

• Maintains department schedules within the electronic staffing system, ensuring accurate daily coverage and open shift needs to recruit additional personnel based on projected census, acuity, and budget considerations.

• Prepare staffing and scheduling reports and distribute them to appropriate leaders as directed.

• Reviews and maintains timecards for accuracy per policy, accounting for required hours per employment status, resolves discrepancies, approves or denies requests, and prepares timecards for manager review prior to pay period close.

• Attend staffing meetings/trainings and participate in continuous improvement efforts. Provides basic guidance on scheduling systems as needed.

Licensing/Certification

• UKG certification (preferred)

Education

• Bachelor’s degree in business, Data Management, or Related Field (required)

Work Experience

• 1+ years experience with staffing, workforce & scheduling software (required)

• Previous experience in a healthcare setting (preferred)

Training

Not applicable to this position

Language

Not applicable to this position

Skills

Hard/Tech/Clinical Skills*:*

• Computer skills to include Microsoft Office

• Excellent written and verbal communication skills

• Scheduling Software

• Organization

• Stakeholder Engagement

• Problem Solving

• Project Management

Soft/Interpersonal Skills:

• Attention to Detail

• Adherence to policies and procedures

• Critical Thinking

• Communication with all levels of professionals Teamwork

• Conflict Resolution

• Active Listening

• Relationship Building

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

Nursing - Workforce - BSMH Global Business Systems

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a**ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected].