Centre Admin Assistant

About the role

We are looking for an organised and proactive Admin Assistant to support the Chapter Manager and ensure the smooth daily running of our centre. You will coordinate day-to-day operations, keep our administrative records accurate, and be a trusted first point of contact for customers on routine matters. This role suits someone who takes initiative, communicates warmly, and can be trusted to handle information with care.

Key responsibilities

• Coordinate daily centre operations for all COSMOTOTS chapter, including scheduling, materials preparation, and general administration
• Oversee the maintenance and upkeep of the centre, including procurement of approved supplies through the existing system
• Manage paperwork and submissions, including claim forms, application forms
• Respond to customer enquiries and escalate to the Manager as per standard operating procedure using approved templates
• Maintain accurate attendance and student records
• Send invoice reminders and follow up on schedule
• Assist with customer communications and announcements

Requirements

• Degree in any field, or SPM with relevant admin experience/Fresh graduate
• Good written and spoken English
• Organised, detail-oriented, and able to follow processes and templates
• Friendly, Warm and professional with customers; discreet with sensitive information
• Comfortable with basic spreadsheets, emails and Google Drive

Preferred

• Front-desk or customer-service experience in an education centre or service business
• Proactive, uses senses and judgment, and works well independently
• Worked in a professional corporate setting
• Experience in administration or front-desk

Application Question(s):

• What is your expected salary?

Experience:

• Front desk: 1 year (Preferred)
• Administrative: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person