中心行政助理 / Centre Admin

中心行政助理 / Centre Admin

Red Grammar English Language Academy Kulai · Austin Crest · Nusa Bestari｜Full Time

底薪 RM3,000–3,600(按经验) + 花红

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这份工作,做的是「让整间中心不出错」

我们不是在找一个「坐在前台等人来问」的人。

我们在找的是那种 — 桌上永远是整齐的、答应过的事一定记得、 老师还没开口问她就已经把资料准备好、 家长一进门就觉得「这间中心很有系统」的那种人。

如果你是这种人,你自己知道。 而且你大概也很清楚,这种能力常常没有被好好看见。

在这里,它是核心岗位。

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先讲清楚:你的主战场不是销售,但你要懂我们的课程

你不用背个人 enrollment 学生报名人数目标,也不用打 cold call。 深入的咨询、方案建议、成交 — 那是销售顾问的事。

但有两件事你必须做得到:

第一,你要熟悉我们的学生和家长。 谁是谁、读哪个班、跟哪个老师、家长之前有什么交代 — 这些你要放在心上。 家长一进门你就叫得出她孩子的名字,那种感觉,是钱买不到的。

第二,顾问在忙、家长刚好走进来的时候,你要能先接住。 简单讲清楚我们有什么课程、适合几岁、大概怎么上、为什么家长要在意 — 让家长觉得被重视、愿意坐下来等,然后你再把她交给顾问。

课程知识我们会训练你,不需要你自己摸索。 而这套知识,也是你以后往上走(Senior Admin / Center Manager)的基础。

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我们是谁

Red Grammar English Language Academy 剑桥认证中心 · 6 年 · 新山 3 间中心 · 3200+ 位毕业生 · 正在扩张到 8 间

我们的教育理念只有一句:会用,才算学会。

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你每天真正在做的事

一、中心日常运作

• 热情迎接每一位走进中心的家长与学生 — 你是他们看到的第一张脸,也是中心给人的第一个印象
• 检查上课环境、教室、设备、文具与教材是否到位
• 学生书包、课本、教材的发放与记录
• 中心物资盘点与补货提醒

二、家长沟通(WhatsApp 为主)

• 回复家长的 WhatsApp 询问 — 上课时间、请假、补课、缴费提醒
• 发出假期通知、时间表更动通知、活动通知
• 把家长的特殊要求准确记录下来,并转给对的人(顾问 / 老师 / 店长)
• 语气要专业、温暖、不冷冰冰 — 你代表的是整间中心的第一印象

三、时间表与排课管理

• 处理请假、调课、补课的安排
• 更新时间表,并确保老师和家长两边都收到通知
• 避免撞班、避免漏通知 — 这一块出错,家长会直接失去信任

四、支援老师团队

• 每天上课前,让老师清楚知道:今天哪个学生请假、哪个学生是补课、哪个学生有特殊情况(刚转班、家长有特别交代、需要多留意的孩子)
• 准备老师上课需要的教材与文件
• 收集老师的上课记录与回馈,整理归档

五、收款、收据与缴费记录

• 收取家长缴费(现金 / 转账 / 卡),并当场开立正式收据
• 每一笔款项都要有记录 — 谁付的、付了多少、付的是哪个课程 / 哪个期数、什么日期
• 跟进未缴与逾期的款项,按时发出缴费提醒
• 每日 / 每月与店长核对收款记录,确保账目对得上
• 保管收据簿与收款记录,不遗漏、不涂改

这一块牵涉到钱,所以我们要求两件事:准确和诚信。 做得好,你会是中心最信任的人。

六、文件与记录整理

• 学生资料、试课记录、报名文件的整理与归档
• 更新中心的报名与试课记录,让顾问与店长随时看得到最新数据
• 基本的 Excel / Google Sheets 数据更新
• 确保任何人来找, 资料 30 秒内找得到

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我们要找的人

1. 你天生细心 这是这份工作的第一位。
你会自己 double check,你不会「以为应该没问题」。 漏通知一个家长、排错一个时间,对我们来说是很贵的错误。

2. 你分得清轻重缓急 一天里家长、老师、顾问会同时找你。
你能判断:哪一件现在马上做,哪一件可以等 20 分钟,哪一件要立刻叫店长。

3. 你的 WhatsApp 讯息让人看了舒服 打字快、语气好、讲得清楚、不会让家长要问第二次。

4. 你做事有系统 东西放哪里、档案怎么命名、记录怎么写 — 你有自己的一套,而且别人也看得懂。

5. 你稳 被打断很多次也不会烦躁。 遇到情绪比较大的家长,你能先稳住,再交给对的人处理。

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基本要求

• 中文、英语、马来文沟通流利(英语能应付家长基本对答与文字沟通)
• 熟悉 WhatsApp、Excel / Google Sheets、基本电脑操作
• 学历不限,细心与责任感最重要
• 需要处理收款与开收据,因此对数字要谨慎、为人要诚信可靠
• 有行政、前台、客服、诊所 / 补习中心 / 服务业经验者优先
• 无经验但很细心、学习快的,我们愿意带
• 工作时间:星期二至星期六 / 星期三至星期日(以中心营业时间为准)

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你会得到什么

• 底薪 RM3,000–3,600(按经验)+ 季度花红
• 免费剑桥 CEFR 英语课程(市值 RM5,000+)— 我们的员工自己也要会用英语
• 完整的 SOP 与系统 — 我们有自己开发的考勤系统、家长门户、排课系统,不是靠手写和记忆做事的中心
• 晋升路径:Centre Admin → Senior Admin → Center Manager 我们正在从 3 间扩到 8 间,每一间都需要一个能撑得住的行政核心
• 学习基金、节日 / 生日礼、团队团建
• 年轻团队,零办公室政治

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老实说,这份工作不适合谁

• 做事没有系统、东西常常找不到的人
• 一被打断就烦躁的人(这份工作一天会被打断很多次)
• 觉得「行政就是没什么技术含量」的人 — 我们不这么认为,你也不该这么认为

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目前也开放的职位

Sales Consultant · Marketing Executive · English Teacher

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Centre Admin

Red Grammar English Language Academy Kulai · Austin Crest · Nusa Bestari｜Full Time

Basic salary RM3,000–3,600 depending on experience, plus quarterly bonus

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This role exists to ensure the centre never drops a detail

We are not looking for someone to sit at a front desk and wait to be asked a question.

We are looking for the person whose desk is always in order, who remembers every commitment made, who has the file ready before the teacher asks for it, and who makes a parent think within thirty seconds of walking in: this centre is properly run.

If you are that person, you already know it. You probably also know that this particular ability is frequently overlooked.

Here, it is a core position.

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To be clear: sales is not your primary responsibility, but you must know our programmes

You will not carry a personal enrolment target and you will not make cold calls. In-depth consultation, programme recommendations and closing enrolments are the responsibility of our Sales Consultants.

There are, however, two things you must be able to do.

First, you must know our students and their families. Who each child is, which class they attend, which teacher they study with, and what their parents have previously asked for. When a parent walks in and you greet their child by name, that impression cannot be bought.

Second, when the consultants are occupied and a parent walks in, you need to be able to hold the conversation. You should be able to explain clearly which programmes we offer, which age groups they suit, how classes are structured, and why it matters — so that the parent feels attended to and is willing to wait, at which point you hand them over to a consultant.

We will train you on our programmes; you will not be left to work it out alone. That knowledge is also the foundation for your progression into Senior Admin or Centre Manager.

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About Us

Red Grammar English Language Academy Cambridge-recognised · Six years · Three centres in Johor Bahru · Over 3,200 graduates · Expanding to eight

Our educational philosophy is simple: a language is only learned when it is used.

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What You Will Actually Do

1. Daily centre operations

• Welcome every parent and student warmly as they arrive. You are the first person they see, and the centre's first impression.
• Check that classrooms, equipment, stationery and teaching materials are prepared and in place
• Issue and record student bags, textbooks and learning materials
• Monitor centre supplies and flag items for restocking

2. Parent communication, primarily via WhatsApp

• Respond to parent enquiries regarding class times, absences, replacement classes and payment reminders
• Issue holiday notices, timetable change notifications and event announcements
• Record parents' specific requests accurately and route them to the correct person — consultant, teacher or centre manager
• Maintain a professional and warm tone at all times. You represent the centre's first impression.

3. Timetable and scheduling management

• Manage absences, class changes and replacement class arrangements
• Update the timetable and confirm that both teachers and parents have received notice
• Prevent scheduling clashes and missed notifications. Errors here damage parent trust directly.

4. Supporting the teaching team

• Before each session, ensure teachers know exactly which students are absent, which are attending replacement classes, and which require particular attention — recent transfers, specific parental requests, or children who need closer monitoring
• Prepare the materials and documentation teachers require for class
• Collect, organise and file teachers' lesson records and feedback

5. Payment collection, receipts and financial records

• Collect fees from parents by cash, transfer or card, and issue an official receipt at the point of payment
• Record every transaction accurately: who paid, how much, for which programme or term, and on what date
• Follow up on outstanding and overdue payments, and issue reminders on schedule
• Reconcile collection records with the centre manager daily and monthly to ensure the accounts balance
• Maintain the receipt book and payment records without omission or alteration

This responsibility involves money, so we ask for two things: accuracy and integrity. Handle it well and you will become the person the centre manager trusts most.

6. Records and documentation

• Maintain student records, trial class notes and enrolment documentation
• Keep enrolment and trial class records up to date so that consultants and the centre manager always have current information
• Perform routine data updates in Excel and Google Sheets
• Ensure that any record can be located within thirty seconds

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Who We Are Looking For

1. You are naturally meticulous. This is the single most important quality. You check your own work rather than assuming it is fine. A missed notification or an incorrect schedule is an expensive error for us.

2. You prioritise well. Parents, teachers and consultants will approach you simultaneously. You can judge what must be done immediately, what can wait twenty minutes, and what needs to be escalated to the centre manager at once.

3. Your written communication puts people at ease. You type quickly, your tone is warm, and your messages are clear enough that a parent never needs to ask twice.

4. You work systematically. Where things are kept, how files are named, how records are written — you have a method, and it is one other people can follow.

5. You remain composed. Frequent interruptions do not frustrate you. When a parent is upset, you can steady the situation before handing it to the right person.

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Requirements

• Fluency in Mandarin, English and Bahasa Malaysia. Your English should be sufficient for routine spoken and written communication with parents.
• Confident with WhatsApp, Excel, Google Sheets and general computer use
• No specific academic qualification is required. Diligence and reliability matter most.
• This role handles payment collection and receipts. Care with figures and personal integrity are essential.
• Prior experience in administration, reception, customer service, or a clinic, tuition centre or service environment is an advantage
• Candidates without experience are welcome, provided you are meticulous and learn quickly. We will train you.
• Working days: Tuesday to Saturday, or Wednesday to Sunday, based on centre operating hours

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What You Will Receive

• Basic salary of RM3,000–3,600 depending on experience, plus quarterly bonus
• Complimentary Cambridge CEFR English programme, valued at over RM5,000
• Established systems and documented procedures. We operate our own attendance system, parent portal and scheduling platform — this centre does not run on handwritten notes and memory.
• Progression: Centre Admin → Senior Admin → Centre Manager. We are expanding from three centres to eight, and every centre requires a capable administrative core.
• Learning fund, festive and birthday gifts, team retreats
• A young team with no office politics

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This Role Is Not For You If

• You work without a system and frequently misplace things
• You become frustrated when interrupted. This role involves frequent interruptions.
• You regard administrative work as unskilled. We do not, and neither should you.

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Also Hiring

Sales Consultant · Marketing Executive · English Teacher