Centre Administrator

About MOC
MOC is a brainchild of 4 cancer treating consultants built with an intention to provide quality and affordable cancer care. The very genesis of MOC is based on offering the best in the class and the most updated medical interventions at the hands of highly qualified doctors in cancer treatment and related services, using a State-of-the-Art facility coupled with Seamless Healthcare Value-Added Services for patient. We are a first of its kind, the largest chain of daycare centers for cancer treatment.

Role Summary
An MOC center admin ensures that the daycare center is optimally staffed & efficiently operated. Ensure that facilities are maintained, manage and support a complement of daycare staff. He/She enables high standards for patient experience at all times. He/She intervenes in any issues that arise between staff & patients to amicably resolve the issues.

Major Duties and Responsibilities
A) Patient Experience

• Monitor housekeeping & overall center hygiene including patient waiting areas, patient treatment rooms, washrooms etc. to ensure best standards
• Ensure adequate employee rostering as per patient load
• Ensure patient waiting times are maintained as per given standards
• Ensure patient feedback forms are fully filled by the patients/relatives
• Ensure google reviews are taken for the centre as per the given target
• Manage phone calls from patients, vendors, colleagues and correspondence through e-mail, letters, packages etc.
• Ensure operation of equipment by completing maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques according to NABH Standards (if applicable).

B) Employee Management

• Enable a positive work culture at the center
• Listen & appropriately respond to employee queries related to benefits, leaves, OT etc.
• Handhold new employees to ensure their comfort with the work culture & the job Conduct employee engagement events at the center
• Work in conjunction with central HR team to create a training calendar for individual employee
• Maintain a training MIS for the center
• Help the central HR team to execute the annual performance appraisal at the center

C) Management Information System

• Share the desired information about the center to the relevant stakeholders at corporate office
• Ensure accuracy of shared data

D) Financial Impact

• Ensure that all patients referred by the medical oncologist for financial counselling are properly explained about the financial charges for relevant procedures
• Keep proper track of patients who take financial counselling as to get them to take treatment
• Ensure 100% accuracy of collected cash
• Help the TPA desk to ensure collection of insurance money in the given TAT
• Support budgeting and bookkeeping procedures
• Submit and reconcile expense reports (petty cash, invoices)

E) Miscellaneous

• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Cover the reception desk when required.

Qualifications and Skills

• At least a Bachelors degree (Any specialization)
• At least five years in hospital/daycare operations
• Solid communicator

Interested candidates can WhatsApp their resume to Neha Gala at 9324388689.