Centre Assistant

About the role

We are seeking a Centre Assistant to join our learning centre. The role focuses on providing excellent customer service, supporting students, parents, and teachers, and ensuring smooth daily centre operations.

Key responsibilities

• Manage and follow up on course enquiries, student enrolments, and class scheduling
• Respond to all parents' enquiries, including class bookings, invoices, payments, and records management
• Handle customer enquiries and complaints via phone, face-to-face, and WhatsApp
• Arrange and confirm class schedules properly for all students
• Greet parents and students warmly upon arrival
• Maintain the tidiness and orderliness of the reception area and classrooms
• Provide clerical and administrative support to teachers
• Perform general receptionist duties and daily front desk operations
• Carry out ad-hoc tasks as assigned by the Centre Manager

About you

• Relevant experience preferred
• Strong communication, interpersonal, and organisational skills
• Able to work independently with a positive and responsible attitude
• Punctual and attentive to detail
• Good command of English and Putonghua is an advantage