Centre Care Associate

Job Location- Gurgaon Key Responsibilities Centre Care and Operations

• Ensuring a warm and welcoming space for clients and families
• Managing the atmosphere of the waiting spaces to ensure an adult and child friendly safe space
• Answering phone calls, taking messages, and directing calls to the appropriate personnel or departments.
• Maintaining and updating patient records, both physical and electronic.
• Handling billing, bookings, and payment collection and room roster
• Managing correspondence, including mail and emails.

Prioritising Client Care

• Providing information to patients and visitors about services, and policies.
• Assisting patients with registration, appointment scheduling, and payment processing.
• Assisting in ensuring centre safety and basic requirements of the clients are answered
• Serving as a liaison between clients, families, and the clinical team
• Assisting clients with arranging follow ups right after a session is complete.
• Communicate any client needs or concerns to the appropriate staff members
• Coordinating with other departments to ensure smooth patient flow and efficient operations.
• Maintaining the cleanliness and organisation of the front office and reception area.

General Support

• Managing office supplies, facility bills and ensure decorum and hygiene at the centre
• Assisting with special projects or tasks as assigned by the administration.
• Ensuring the confidentiality of patient information and adhering to HIPAA regulations.
• Ensuring an engaging space for clinicians and working with HR to support any activities for the team

Qualifications And Skills Required

• A bachelor's degree in a relevant field.
• Previous experience in a customer-facing role, particularly in a healthcare setting, is often beneficial. 2+ years in the field, with prior experience in a hospital or in hospitality.
• High-quality organizational and administrative skills, with attention to detail and the ability to

manage multiple tasks simultaneously.

• Proven expertise in managing patient services and enhancing patient satisfaction.
• Ability to work in flexible hours.
• Ability to handle multiple tasks effectively and prioritize duties.
• Patience and empathy when dealing with client queries on calls or in-person
• Excellent organisational skills, with the ability to use Excel and scheduling software.
• Empathy and patience when working with children and families.
• Awareness and willingness to work in the Mental Health space.
• Ability to work collaboratively in a multidisciplinary team environment.
• Proficiency in using electronic health records and other administrative software.
• Looking for candidates from Gurgaon who can communicate in English and Hindi