Centre Executive

Report directly to the Centre Management.

Assist the centre management with running the operations of the centre.

Actively drive sales volume through quick follow-ups with potential clients.

Provide accurate information to clients on policies, procedures and service.

Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.

Work closely with other managers to ensure that all MOH service requirements on financial and quality aspects are strictly adhered to through rigorous and constant internal checks.

Ensuring that the logistics and operational capability of the centre runs smoothly.

Ensuring timely and appropriate administration and documentation according to required law, processes and regulations.

Participate & represent on behalf of the company’s services with confidence.

Represent the centre in the absence of any management.

Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.

QUALIFICATIONS, EDUCATION, EXPERIENCE AND OPERATIONAL REQUIREMENTS

Diploma or Degree in any field is welcome.

5-days work week. Rotational weekends (Sat & Sun) required. Shift work is required.

Preferably minimum 1 year in operational role.

Preferable experience working with MOH or other relevant stakeholders in the healthcare industry in general.

Applicants with operational backgrounds in other industries such as hospitality are welcome to apply.

Experience working with elderly in the community would be good to have.

Hands-on and enjoys community setting.

Able to work independently with little supervision.

Proficient in Microsoft Office and comfortable with IT.

Able to communicate effectively with elderly clients.

Willing to work at either Ghim Moh or Telok Blangah.

Great opportunity for career development in a growing market and organization.

Industry-specific training and coaching by a highly experienced team.

Highly flexible environment to brainstorm and implement ideas.

Group Health Insurance.

15 days annual leave.

Active Global Home & Community Care is a provider of holistic, professional and affordable eldercare services. Started in 2012 by providing live-in caregivers for elderly with complex medical conditions such as dementia, stroke etc., it has extended to subsidised home care services such as home personal care, home medical, home therapy, home nursing etc. Appointed by the Ministry of Health in 2018, it also operates two active ageing hubs. It has served high quality care to more than 3,000 clients regionally.