Centre Head - Branch Operations

Urgent Hiring Centre Head | Operations

Dr. Agarwals Eye Hospital

We are urgently looking for Centre Head – Operations for our Mumbai Region.

Locations:
Mumbai – Western Line | Thane Down | Navi Mumbai Panvel | Central Line

Candidate Profile:

• Candidates with experience in Healthcare / Retail / Telecom preferred.
• Experience in Healthcare/Retail Operations.
• Strong leadership and experience in managing multi-functional teams.
• Strong focus on customer/patient experience and business performance.

Key Responsibilities:

• Manage the day-to-day operations of the assigned hospital/branch.
• Ensure smooth functioning of all healthcare operations.
• Drive revenue, branch performance, quality and customer/patient satisfaction.
• Manage and monitor counsellor, floor manager and patient care teams.
• Conduct weekly and monthly performance reviews.
• Monitor billing, pending ALs and other operational reports.
• Provide on-the-job training to Counsellors and Patient Care Associates.
• Conduct random counselling and patient calls to ensure service quality.
• Coordinate with doctors and surgeons regarding targets, high-value cases and procedures.
• Handle and resolve patient complaints.
• Prepare and submit daily/monthly reports and tour plans.
• Develop and implement SOPs for operational and service excellence.

Responsibilities may vary based on business requirements.

Share your updated resume: [email protected]
WhatsApp: 8925330223

Regards,
Divya Aaru
Assistant Manager – HR
Dr. Agarwal’s Eye Hospital