Centre Head

JOB PROFILE

Centre Head Hyderabad

Position Location

Area Manager Institutional Sales

Reports to Category

M7

Reporting Level

At Niva Bupa, our purpose is "to give every Indian the confidence to access the best

healthcare" by empowering them with knowledge, guiding them with expertise, and

providing them with a gamut of services that instils confidence and puts control back

in their hands- just the way they want every moment of their life to be.

Our

Purpose

• Commitment
• Innovation
• Empathy
• Collaboration
• Transparency

Our Values

About Niva Bupa Health Insurance Company Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance

Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI

LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare

company with a legacy of providing specialized healthcare services for over 70 years.

Niva Bupa's growth story has been phenomenal. We are one of the fastest growing Stand Alone

Health Insurers in the country with a current employee strength of 7000+ with growth rate of

154% since FY 20 and growing. We are a fully integrated health insurance provider with in-house

claims processing; under-writing and servicing. Our goal is to achieve more than 10000 Cr

GWP By 2027 & thus requires goal oriented individuals to be a part of this exciting growth

journey to achieve it.

Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the

best workplaces in the BFSI industry.

Niva Bupa is an Equal Opportunity Employer committed to achieving diversity within its workforce,

and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation,

disability, culture, religious and ethnic background. At Niva Bupa 12% of our team handling roles

are led by women. We welcome specially-abled professionals to join our team.

Key Roles & Responsibilities

Primary Role Description

• Daily Floor Management & Business Outcomes

Be in charge of running and managing the team daily, driving expected business

outcomes from the allocated Telesales center

Understand all organizations products, services, procedures and guidelines and

communicate same to all team members

• Team management

authorized verifiers on timely basis

Relationship Managers for the allocated centre

• Training & Quality

rs of the

partner relationship on MBHI products, processes, guidelines including soft skills to

drive sales of Max Bupa Health Insurance solutions

adhered to; active engage, facilitate for customer calls on phone especially for

critical customers (ticket size, escalations etc)

industry standards

respective sector

• Relationship & Stakeholder management

stakeholders in partner bank

Preferred Skill Set policies, other business requirements (endorsements, claims etc)

Telesales set up in outbound/ inbound Telesales with teams

handling experience

• active approach in issue resolution

Key Requirements - Education & Certificates

Graduate & Post Graduate (In Any Field)

Key Measures of Performance

• productivity, average

ticket size, no. of policies

of getting optimum calls/ Leads and optimum Lead

conversion

objectives

Driving sales quality through controlling policy cancellations/ endorsements

Key Requirements - Experience & Skills Interpersonal Skills

Negotiation Skills

Product Knowledge

Problem-Solving

Customer Focus

Key Functional Competencies

Functional competency Beginner

Intermediate

Expert

Convincing skills

Product/Insurance

Knowledge

Continuous Learning

Technology Proficiency

Team Work

Problem Solving &

Analytical Skills

Compliance & Regulatory

Knowledge

Customer Focus

Comments if Any/ Add.

Comp.

Comments if Any/ Additional Functional Competency

Behavioral Competency

Behavioral competency Beginner

Intermediate

Expert

Strategic Mindset

Entrepreneurship

Execution Excellence

Building High Performing

Teams

Comments if Any