Dignifyd Io
Centre Lead
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹1,000,000 – ₹1,300,000 / year
Location:
Kochi, Kerala, India
Work mode:
Onsite
Published on:
8 September 2026
What they need
Lead Contact Center operations, drive customer experience, sales conversions, SLA achievement, team performance, workforce planning, and process improvements while ensuring operational excellence and business growth.
Required Candidate profile
10+ years in Contact Center/BPO Operations with strong team management, SLA, CSAT, NPS, and sales performance experience. Excellent leadership, stakeholder management, and problem-solving skills.
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