Centre Manager/ Centre Head

Job Summary:
Centre Head/Manager plays a crucial role in connecting with potential patients, understanding their healthcare needs, and scheduling appointments at our clinic. This position requires excellent communication skills, a patient-centered approach, and the ability to drive & close the lead effectively.

Key Responsibilities:
Patient Consultation: Engage in consultative conversations to understand patients' healthcare requirements, concerns, and preferences.
Appointment Scheduling: Schedule appointments for potential patients, ensuring an efficient use of clinic resources and provider availability.
Clinic Services: Provide information about the clinic's services, healthcare providers, and procedures to address patient inquiries.
Appointment Follow-Up: Conduct follow-up calls to ensure patients attend their scheduled appointments and address any questions or concerns.
Performance Targets: Achieve and exceed performance targets related to appointment booking and patient engagement.
Patient Feedback: Gather feedback and suggestions from potential patients to improve appointment booking processes and services.
Training and Development: Participate in ongoing training and development to stay updated on clinic services and communication techniques.

KEY COMPETENCIES
Sales
Revenue Generation
Training & Development
Team Building
Quality & Service

Effectively interact with customers and ensure high service quality to all Patients & Clients.
Revenue Collection: Generating the lead & Closing the Lead & generating the revenue
from the Clients. Perform openings and or closing procedures as necessary.
Lead the therapists and aestheticians
Entrepreneurial Spirit: We encourage our employees to take ownership and think like
entrepreneurs. We will empower you to drive initiatives and make meaningful contributions
Monitoring the performance: & the whole team is functioning Smoothly starting from
managing doctors , therapists, receptionists, and patient care executives .
Drive Clinic excellence and patients' experience
a. Ensure all SOPs, guidelines are followed
b. Drive customer experience and track treatment outcomes

Qualifications:
High school diploma or equivalent; a degree in a relevant field is a plus.
Previous experience in handling Centre Manager/Centre head or a related customer engagement role is
preferred.
Excellent communication and interpersonal skills.
Empathetic and patient-focused approach.
Proficiency in using phone systems and customer relationship management (CRM) software.
Strong problem-solving and persuasion skills.
Ability to maintain patient confidentiality.
Conversant in Hindi, English, Marathi