Centre Manager

Job Summary

We are looking for a dynamic Centre Manager for the Office of International Affairs (OIA) at Medhavi Skills University (MSU). The role will be responsible for managing the day-to-day operations of the OIA Centre while also contributing significantly to Business Development, student acquisition, partnerships, and revenue growth for MSU's Study Abroad and Work Abroad initiatives. The candidate will work closely on the Germany-focused Study Abroad Work Abroad module, coordinating with students, academic teams, international partners, training providers, employers, and other stakeholders to build and execute a seamless student journey from counselling and onboarding to application, training, placement/admission, and departure.

Responsibilities

• Centre Operations: Manage the end-to-end operations of the OIA Centre and ensure smooth day-to-day functioning.
• Centre Operations: Establish and monitor operational processes, SOPs, documentation, student records, and reporting mechanisms.
• Centre Operations: Coordinate with internal departments including Admissions, Academics, Finance, Marketing, Student Support, and Placements.
• Centre Operations: Monitor student walk-ins, counselling schedules, enrolments, documentation, and follow-ups.
• Centre Operations: Ensure timely resolution of student and parent queries and operational issues.
• Centre Operations: Track centre-level KPIs, enrolment funnel, conversion, revenue, and operational performance.
• Centre Operations: Maintain accurate MIS and provide regular business and operational reports to management.
• Centre Operations: Ensure the centre delivers a professional and student-friendly experience.
• Business Development Growth: Drive business development for Study Abroad, Work Abroad programs, International Exams Assessments with a special focus on Germany.
• Business Development Growth: Develop and execute strategies for student acquisition, lead generation, conversion, and revenue growth.
• Business Development Growth: Identify new business opportunities through schools, colleges, universities, corporates, training institutes, consultants, and other relevant channels.
• Business Development Growth: Build and manage relationships with education consultants, channel partners, corporates,institutions, language training centres, and international stakeholders.
• Business Development Growth: Explore and develop new partnership opportunities for international education and employment pathways.
• Business Development Growth: Participate in meetings, presentations, seminars, webinars, education fairs, and student engagement initiatives.
• Business Development Growth: Own the BD pipeline from lead generation to partnership closure and activation.
• Business Development Growth: Track partner performance and develop strategies to improve conversion and business outcomes.
• Student Acquisition Conversion: Work closely with the counselling/admissions team to convert leads into enrolments.
• Student Acquisition Conversion: Monitor the complete funnel: Lead Counselling Application Enrolment Training Admission/Placement Departure.
• Student Acquisition Conversion: Analyse conversion ratios and identify bottlenecks in the student journey.
• Student Acquisition Conversion: Develop outreach initiatives to improve student acquisition and centre walk-ins.
• Student Acquisition Conversion: Support the creation of campaigns, events, webinars, seminars, and other lead-generation activities.
• Student Acquisition Conversion: Build strong relationships with prospective students and parents while maintaining high service standards.
• Partnership Stakeholder Management: Develop and maintain relationships with international universities, employers, language institutes,recruitment partners, education consultants, and other stakeholders.
• Partnership Stakeholder Management: Negotiate commercial and operational terms with partners in coordination with seniormanagement.
• Partnership Stakeholder Management: Manage partner onboarding, documentation, communication, and performance tracking.
• Partnership Stakeholder Management: Represent OIA/MSU at external meetings and networking events.
• Partnership Stakeholder Management: Build a strong ecosystem of partners to expand MSUs international education and employmentofferings.
• Team Performance Management: Manage and mentor centre-level teams involved in operations, counselling, admissions, studentengagement, and BD, as applicable.
• Team Performance Management: Set targets and monitor individual and team performance.
• Team Performance Management: Conduct regular reviews and ensure achievement of enrolment, revenue, and operational KPIs.
• Team Performance Management: Identify training requirements and improve team productivity.
• MIS, Reporting Compliance: Prepare weekly/monthly reports covering leads, conversions, enrolments, partnerships, revenue,student pipeline, and centre performance.
• MIS, Reporting Compliance: Maintain accurate CRM/ERP records and ensure timely data updates.
• MIS, Reporting Compliance: Monitor documentation and process compliance across student and partner journeys.
• MIS, Reporting Compliance: Ensure confidentiality and appropriate handling of student and partner information.

Qualifications Skills Required

• Bachelors degree in Business Administration, Management, International Business, Education,Hospitality, or a related field.
• MBA/PGDM or relevant postgraduate qualification preferred.
• Experience managing a centre/branch/business unit will be an advantage.
• Experience in Study Abroad, Work Abroad, international recruitment, Germany-focusedprograms, or education partnerships will be strongly preferred.
• Candidates with experience in B2C/B2B2C business development and channel partnerships willbe preferred.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.