Centre Manager

Key Responsibilities:

• Oversee day-to-day operations and overall functioning of the centre.
• Ensure smooth coordination between clinical, administrative, nursing, and support departments.
• Drive patient footfall, service utilization, revenue, and overall centre performance.
• Monitor patient journey, waiting time, TAT, and identify areas for operational improvement.
• Ensure high standards of patient experience and address escalated patient concerns.
• Manage and monitor manpower, staffing, productivity, and workforce utilization.
• Coordinate with doctors and clinical teams to ensure seamless delivery of services.
• Monitor operational MIS, KPIs, revenue performance, and centre-level targets.
• Identify new service opportunities, referral channels, and initiatives to improve business growth.
• Ensure compliance with hospital policies, statutory requirements, quality standards, and safety protocols.
• Drive process improvement initiatives to enhance efficiency and reduce operational gaps.
• Manage coordination with vendors and external stakeholders, wherever applicable.
• Conduct regular operational reviews and implement corrective actions for identified gaps.
• Lead, motivate, and develop the centre operations team to achieve organizational objectives.