Centre Manager

Location

Eastleigh

Region

Hampshire

Category

Auto Assistance

(Service)

Vacancy Type

Permanent/Part Time

Salary

£50,000 OTE Competitive Salary (Uncapped)

Job Summary

The Driving Spirit

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. An exciting opportunity has arisen for the role of Centre Manager at our Auto Assistance site in Chandlers Ford.

Role & Purpose

The Centre Manager is responsible for the day-to-day operation of the facility and serves as the primary point of contact for customers seeking advice, vehicle servicing, and repairs.

The role involves managing the flow of information between the workshop and customers, ensuring clear communication and always delivering exceptional levels of customer satisfaction.

Your day

As Centre Manager you will ensure that the following duties are performed to the highest standards:

• Overseeing the daily running and performance of the centre and it staff.
• Managing communication between the workshop and customers to ensure timely updates and efficient job progression.
• Maintaining and improving customer satisfaction and retention.
• Leading, supporting, and developing technicians and workshop staff.
• Playing an active role in recruitment, onboarding, and staff development.
• Managing centre expenditure and purchasing activities in line with budget requirements.
• Overseeing parts procurement, stock control, returns processing, and inventory management.
• Ensuring efficient workshop utilisation and operational effectiveness.

Have you got what it takes?

• Able to plan, organise self and meet agreed work deadlines.
• Strong work ethic and adaptable to change.
• Manage departmental budgets and control operating costs to achieve financial objectives.
• Drive labour sales, parts sales, and overall centre profitability
• Ensure compliance with Health & Safety legislation and company policies.
• Manage recruitment, onboarding, training, and succession planning within the department.
• Maintain relationships with suppliers and oversee purchasing activities.

Hours of Work

Monday to Friday 08.00 - 1800 (with 1 hour for lunch).

What is in it for you?

• Highly competitive salary.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20, 25, 30 years anniversary. (Pro rata for part time employees).
• Birthday day off
• Discounted MOTs, Service & Parts.
• Recommend a Friend Bonus/ Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn & grow with Snows.
• Role dependant – tool box insurance

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear back from us within 2 weeks of applying, please assume you have not been successful on this occasion.

** Important Consent Note ** By clicking the “Submit Application” button, you are expressly giving your consent for us to retain and share your CV within the Snows Group. This is for the purpose of highlighting your details to other roles within the Group which may be suitable for you. As a result, you are giving your consent to receive verbal and email contact from Snows for the purposes of discussing our available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the “Submit Application” button.

Thank you for applying to Snows.