Centre Manager (Contract)

About the role

At Kodecoon, we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. As a Centre Manager, you will be a key player in the customer acquisition team and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Key responsibilities

• Be a key player in the customer acquisition team to onboard new parents to Kodecoon's community
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Plan and execute lead generation events with key partners (e.g. schools, parenting groups), and ensure timely class payments
• Work with the teaching team to assess the students and follow up with parents for conversion
• Handle general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Provide regular reporting and insights to the HQ team to inform strategy and decision-making

About you

• Strong communication and problem solving skills
• Fluent in spoken and written English
• Driven, fast learner, proactive and ability to work in a fast-paced environment
• Organized, detail-oriented and ability to manage different projects at once
• Get things done attitude, self-driven
• Meticulous and independent, able to set own priorities with time management to complete projects timely
• Prior teaching experience, be it tutoring, or team training (good-to-have)