Centre Manager - Hyperdome

About us MA Financial Group is a global alternative asset manager specialising in private credit, real estate and hospitality.

We lend to property, corporate and specialty finance sectors and provide corporate advice. We invest and manage $13.3 billion on behalf of our clients, have $165 billion in managed loans and have advised on over $125 billion in advisory and equity capital market transactions.

We have a team of over 900 professionals across locations in Australia, China, Hong Kong, New Zealand, Singapore, United States and the Philippines.

MA Financial is a place of opportunity and unlimited potential. It’s a place that empowers you to think, collaborate, and help create something truly valuable.

Position Purpose The responsibility of the Centre Manager is to manage the centre proactively by achieving the key deliverables of the business plan. This is inclusive of ensuring optimal performance of the applicable team within the centre management function as well as effective communication with the relevant stake holders.

This Position Description is intended as a guide to the performance of your duties and is not an exhaustive list of everything you are required to do when carrying out  your duties. In addition to the Accountabilities and KPI's detailed below, you may be  required to perform additional duties that are considered within your role and skill level

Key Responsibilities

• Oversee the day-to-day operations of the shopping centre, ensuring efficient management, high presentation standards, and compliance with company policies and management agreements.
• Develop and implement centre business plans, operational strategies, and budgets to achieve financial targets and maximise asset performance.
• Manage financial performance, including income and expenditure, rental arrears, rent reviews, operating costs, and capital expenditure budgets.
• Build and maintain strong relationships with retailers, landlords, and key stakeholders to improve tenant satisfaction, store productivity, and overall centre performance.
• Collaborate with leasing teams to optimise tenancy mix, manage lease administration, and support tenancy delivery and occupancy requirements.
• Oversee centre maintenance, security, cleaning, and contractor performance to ensure operational efficiency, service quality, and cost control.
• Ensure compliance with legal, regulatory, lease-related, and workplace health and safety requirements, including risk assessments and incident management.
• Develop and execute marketing strategies and promotional initiatives to increase customer traffic, retailer sales, and overall centre performance.
• Identify and implement additional revenue opportunities through casual mall leasing, mall media, pop-up retail, and other commercial initiatives.
• Lead, mentor, and develop centre management staff while ensuring effective stakeholder communication, timely performance reporting, and achievement of business objectives.

Qualifications & Experience

• Tertiary qualification in Business Administration, Property Management, or a related field is highly regarded.
• Must hold a current Real Estate Agent’s Representative Certificate or Certificate of Registration, including completion of all required compulsory units.
• Demonstrated experience in retail property management, ideally as a Shopping Centre Manager or in a similar role.
• Proven ability to lead, coach, mentor, and develop teams to achieve operational and business objectives.
• Strong stakeholder and client relationship management skills, with excellent communication, interpersonal, and presentation abilities.
• Proficient in Microsoft Office Suite and property management systems, with experience in budget preparation, financial management, cost control, and meeting deadlines.