Centre Operations & Customer Excellence Associate

About Zenith

At Zenith, an MOE-registered center, we provide top-quality, holistic education for Primary, Secondary, and JC students. Our mission is to empower students to excel academically, reach their peak potential, and grow into well-rounded individuals.

If you’re passionate about transforming education and making a real impact, we want to hear from you.

Job Responsibilities

• Handle CRM updates, student registrations, and payment facilitation.
• Support centre events and courses to enhance student participation and engagement.
• Maintain cleanliness and organisation of the centre, including classrooms, welfare corner, snack bar, and common areas.
• Prepare lesson materials such as printing, stapling, and laminating.
• Restock and tidy the welfare corner, including snacks and fridge items.
• Record inventory and assist with stock-taking.
• Open and close the centre, ensuring daily operations run smoothly.
• Assist with ad hoc operational and administrative duties as required.

Customer Success & Client Support

• Contribute to customer retention, satisfaction, and growth strategies to improve overall client experience.
• Respond to enquiries via phone calls, WhatsApp, and email within 24 hours.
• Assist prospective customers by promoting Zenith’s programmes, converting enquiries into trial classes, and following up on leads.
• Manage billing, payments, lesson replacements, and withdrawal requests.
• Provide timely updates on student progress and maintain clear communication with parents.
• Collect customer feedback and suggest improvements to enhance service quality.
• Assist with student registrations and attend to basic customer enquiries at the front desk.

Job Requirements

• Diploma in Hospitality, Mass Communications, Business, or a related field.
• 1–2 years of experience in a customer-facing or administrative role preferred.
• Strong interpersonal and communication skills, both verbal and written.
• Friendly, approachable, and comfortable interacting with students and parents.
• Responsible, reliable, and able to manage time effectively.
• Detail-oriented with good organisational skills and a proactive attitude.
• Able to multitask and manage multiple stakeholders efficiently.
• Comfortable handling basic administrative tasks such as printing, simple spreadsheets, and responding to enquiries.
• Able to work independently as well as collaboratively in a team environment.
• Willing to take on ad hoc duties when required.
• Available to support front desk operations, including working at least 4 weekdays and 1 weekend per week.