Centre Operations Executive (Training Administration)

Centre Support Executive – Centre Operations

Location: On-site at designated training centre(s)
Employment Type: Full-Time
Department: Centre Operations
Working Days: 5-day work week, including weekends based on roster

About the Role

Skills Development Academy (SDA) is looking for a detail-oriented and organised Centre Support Executive to support the smooth day-to-day administration and closure of classes conducted at our training centres.

In this role, you will be responsible for ensuring that class documentation, attendance records, assessment information and training records are complete, accurate and properly maintained.

You will work closely with trainers, Training Support and Centre Operations teams to ensure that course records are updated promptly in our Training Management System (TMS) and maintained in accordance with internal procedures, audit requirements and relevant training regulations.

This role is ideal for someone who enjoys structured administrative work, working with data and documents, and ensuring that processes are completed accurately from start to finish.

What You'll Be Doing

Class Administration & Documentation

• Review and validate attendance sheets, assessment records and other class-related documents after each course run.
• Ensure all required documents are complete and properly submitted.
• Scan, organise, file and upload documents into the Training Management System (TMS).
• Maintain proper physical and digital records for learners, trainers and classes.
• Ensure class documentation is completed and closed within the required timelines.

System Updates & Data Accuracy

• Update learner attendance, assessment results, trainer information and other relevant records in TMS.
• Cross-check physical documents against system records to ensure information is accurate and consistent.
• Identify missing, incomplete or inaccurate information and follow up with the relevant parties.
• Perform regular checks to maintain the accuracy and completeness of training records.

Centre Operations Support

• Coordinate with trainers, Training Support and Centre Operations teams to resolve documentation or administrative matters.
• Follow up on outstanding documents and information required for class closure.
• Retrieve and verify records when required for internal checks, audits or reporting.
• Support general centre administration and operational activities when required.
• Assist with other administrative and ad hoc duties assigned by management.

Compliance & Quality Assurance

• Ensure training records and class documentation are maintained in accordance with SSG requirements, internal policies and audit standards.
• Maintain confidentiality when handling learner and trainer information.
• Ensure records are properly organised and easily retrievable when required.
• Participate in periodic process reviews and suggest improvements to administrative workflows.

Who We're Looking For

• Minimum Diploma in Business Administration, Office Management or a related discipline.
• Preferably 1–2 years of administrative, operations or training support experience.
• Experience within the education, training or adult learning industry would be an advantage.
• Strong attention to detail and comfortable working with documents, records and data.
• Good organisational and time-management skills.
• Proficient in Microsoft Office, particularly Excel, Word and Outlook.
• Comfortable with data entry and learning internal systems such as TMS.
• Able to work independently while collaborating effectively with different teams.
• Good communication and coordination skills.
• Responsible and able to follow through on outstanding matters.
• Able to manage multiple classes and administrative deadlines in a fast-paced environment.

Working Arrangement

This is an on-site role based at our designated training centre(s).

As our training centres operate according to class schedules, candidates must be comfortable working weekends as part of a rostered 5-day work week.

Why Join SDA?

As a Centre Support Executive, you'll play an important role in ensuring that our training operations run smoothly behind the scenes.

You'll gain hands-on exposure to training operations, learner administration, compliance processes, audit documentation and training management systems, while working closely with different operational teams across the organisation.

If you're organised, meticulous and enjoy making sure everything is properly documented and completed, we'd love to hear from you.

Apply now to join Skills Development Academy as a Centre Support Executive.