Centre Operations Manager_EdTech

Key Responsibilities

• Own centre performance by driving admissions, revenue, and learner success while

managing day-to-day operations.

• Build, lead and coach a high-performing team of counsellors, tele-callers, and instructors to

consistently achieve targets.

• Analyze performance metrics (enrollments, conversions, revenue, learner satisfaction) and

take proactive steps to improve outcomes.

• Design and implement local growth strategies in collaboration with the Marketing team to

increase footfall and brand visibility.

• Ensure a seamless student journey from enquiry to graduation, with high satisfaction,

retention, and referral rates.

• Streamline processes within the centre to maximize efficiency, compliance, and adherence

to upGrads brand standards.

• Act as the bridge between learners, instructors, franchise partners, and central teams,

ensuring alignment and delivery excellence.

Skills & Experience

• Graduate/Postgraduate with 46 years of proven experience in sales management,

preferably in education or related industries.

• Strong leadership and people management skills, with the ability to motivate teams to

consistently achieve and exceed targets.

• Demonstrated track record of delivering revenue growth and managing operations.
• Excellent communication, interpersonal, and problem-solving skills.
• Entrepreneurial mindset with strong ownership of outcomes.