Centre Operator

Centre Operator – Tuition Centre (Mile End E3 4TU)

We are seeking a proactive, driven, and personable Centre Operator to run the front of house at one of our London-based tuition centres. You will be based primarily at our Mile End (E3 4TU) branch.

This is a front-facing role at the heart of the centre — you'll lead sales conversations with prospective families, manage ongoing parent relationships, handle issues and complaints, and keep the centre running smoothly day to day.

Pay & Training

• Starting salary: Minimum wage during probation
• Salary is subject to increase upon successful completion of the probation period

Languages

• Fluency in English is required
• Knowledge of Bengali (essential)

Key Responsibilities

• Lead conversations with prospective families — respond to enquiries via phone, email, and social media, and follow up on trials to convert them into enrolments
• Build and maintain strong, ongoing relationships with parents, tutors, and visitors
• Handle parent queries and concerns directly, resolving issues calmly and professionally before they escalate
• Manage payments and invoicing for families using our internal platform, and handle related account queries
• Liaise directly with tutors on scheduling, session cover, and day-to-day coordination
• Manage reception and handle walk-in queries
• Screen tutor applications at the initial stage and arrange interviews for approved applicants
• Maintain accurate records and databases for students and tutors, including creating profiles in the company system
• Enrol new students onto tuition classes
• Input tutor timesheets into the system
• Answer and sort correspondence, including emails and post; draft, format, print, and photocopy documents as required
• Support the management of social media accounts and marketing tasks
• Work closely with directors and carry out delegated tasks

Please note: full training will be provided for all responsibilities listed above.

Required Skills & Qualities

• Confident, personable, and comfortable leading sales conversations and handling difficult conversations calmly
• Excellent spoken and written English
• Fluent Bengali (due to high number of Bengali-speaking customers)
• Strong interpersonal and customer service skills
• Ability to work independently and under pressure
• Excellent time management and organisational skills

Job Details

• Job Types: Full-time, Part-time, Permanent
• Expected hours: Approx. 7-hour shifts
• Availability: Weekday/weekend availability or mixed

Qualifications

• GCSE or equivalent (preferred)
• Prior sales, customer service, or admin experience is an advantage

Pay: £12.71-£13.00 per hour

Work Location: In person