Centre Supervisor

Clinic Supervisor – The MetaDerm Centre

Company: The MetaDerm Centre of Dermatology-Trichology-Regenerative Aesthetics
Job Type: Permanent
Location: Adyar, Chennai
Experience: 3–5 years
Qualification: Graduate / Diploma in any discipline
Joining: Immediate
Work Schedule: Monday to Sunday
Weekly Off: Tuesday
Working Hours: 10:00 AM to 8:00 PM
Interview Mode: In-person in Adyar Branch

About the Role

The MetaDerm Centre of Dermatology-Trichology-Regenerative Aesthetics is looking for an experienced and responsible Clinic Supervisor to oversee the day-to-day operations of the clinic and ensure smooth coordination between patients, doctors and the clinic team.

The Supervisor will be responsible for managing front-office operations, supervising staff, monitoring patient flow, ensuring a high-quality patient experience, coordinating appointments and procedures, supporting billing and administrative activities, and maintaining operational standards of the clinic.

The ideal candidate should have strong communication and people-management skills, be organised and proactive, and be comfortable working in a fast-paced clinical environment.

Key ResponsibilitiesClinic Operations & Supervision

• Oversee the day-to-day functioning of the clinic and ensure smooth operations.
• Supervise and coordinate the front-office and support staff.
• Allocate daily responsibilities and ensure timely completion of assigned tasks.
• Monitor staff attendance, punctuality, grooming and adherence to clinic procedures.
• Ensure the reception and patient areas are clean, organised and professionally maintained.
• Ensure all clinic processes and operational standards are followed consistently.
• Identify operational issues and take timely corrective action.
• Coordinate with management on operational requirements and challenges.

Patient Management & Experience

• Ensure patients receive a warm, professional and courteous experience throughout their visit.
• Monitor patient flow and minimise waiting time.
• Handle escalated patient queries, complaints and concerns professionally.
• Ensure appointments are scheduled and managed efficiently based on doctor availability.
• Monitor walk-ins, appointments, cancellations and rescheduling.
• Coordinate effectively with doctors, nursing staff, technicians and other clinic personnel.
• Ensure timely follow-up with patients regarding appointments, procedures and post-visit communication.
• Maintain patient confidentiality and ensure proper handling of patient information.

Team Management

• Guide, supervise and support front-office team members in their daily activities.
• Conduct regular reviews of team performance and provide feedback.
• Train team members on patient handling, communication and clinic processes.
• Ensure staff follow prescribed SOPs and service standards.
• Address performance or behavioural issues appropriately and escalate significant concerns to management.
• Promote teamwork and effective coordination among clinic staff.

Reporting & MIS

• Maintain and review daily clinic operational reports.
• Monitor front-desk metrics and patient-related data.
• Prepare periodic reports on:
• Patient enquiries
• Appointments
• Walk-ins
• Patient conversions
• Cancellations/rescheduling
• Patient retention
• Marketing leads
• Daily collections/payment reconciliation
• Share operational updates and key issues with management.
• Identify trends and areas for improvement based on operational data.

Required Skills & Competencies

• Excellent verbal and interpersonal communication skills.
• Strong people-management and team-supervision skills.
• Patient-centric and professional approach.
• Strong organisational and time-management abilities.
• Ability to multitask and prioritise work in a fast-paced clinic environment.
• Strong problem-solving and decision-making skills.
• Good coordination and follow-up skills.
• Good computer knowledge, including MS Office.
• Knowledge of billing, appointment management or clinic management software is preferred.
• Ability to handle patient complaints and escalations professionally.
• High level of confidentiality, integrity and ethical conduct.
• Strong attention to detail.

Eligibility

• 3–5 years of relevant experience in clinic, hospital, healthcare, aesthetic centre, wellness centre or similar service-oriented environment.
• Previous experience in a supervisory or team-lead role will be preferred.
• Graduate or Diploma in any discipline.
• Experience managing front-office operations and patient coordination will be an advantage.
• Candidates who can join immediately are preferred.

Key Performance Indicators

Performance in this role will be measured through:

• Overall patient satisfaction and patient experience.
• Smooth and efficient clinic operations.
• Effective management of patient flow and waiting time.
• Accuracy and efficiency of appointment scheduling.
• Timely handling of calls, WhatsApp messages and patient follow-ups.
• Team attendance, discipline and performance.
• Accuracy of daily reports and operational records.
• Effective coordination between doctors and clinic staff.
• Accuracy of billing and payment reconciliation coordination.
• Cleanliness, organisation and presentation of the clinic.
• Patient enquiry follow-up and retention.
• Compliance with clinic SOPs and operational standards.

Compensation & Benefits

• Salary will be based on relevant experience, current compensation, skills and suitability for the role.
• Performance-based incentives may be applicable based on the role and clinic policy.
• Uniform will be provided.
• PF, ESIC and Professional Tax deductions will be applicable as per eligibility/statutory requirements.
• Accommodation, food and travel support are not provided.

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person