Centre Support Consultant

Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Project Context and Scope Cr e en 1951, l'OIM est une organisation apparent e aux Nations Unies et, en tant que principale agence des Nations Unies dans le domaine de la migration, elle travaille en troite collaboration avec des partenaires gouvernementaux, intergouvernementaux et non gouvernementaux. L'OIM a pour mission de promouvoir des migrations humaines et ordonn es dans l'int r t de tous. Pour ce faire, elle fournit des services et des conseils aux gouvernements et aux migrants

Organizational Department / Unit to which the Consultant is contributing Under the direct supervision of the Protection Center Manager and in coordination with the Protection and Medical teams, the Protection Centre Assistant supports the safe and effective daily functioning of the Centre. They assist with beneficiary reception and follow-up, identification and referral of protection and medical needs, AVS-related activities, and access to relevant services, while ensuring timely communication and respect for confidentiality and Do No Harm principles.

Required Qualifications and Experience

Education Secondary education required. Training or studies in social sciences, humanitarian action, healthcare, psychology, social work or another relevant field are an advantage

Experience Exp rience professionnelle d au moins 2 ans dans un r le similaire, en contact avec des populations vuln rables ; Exp rience dans des contextes d accueil, centres sociaux ou de protection humanitaire est un atout ; Connaissance des principes de protection des migrants, de confidentialit et de la gestion de situations sensibles. Excellentes capacit s relationnelles et d coute active ; Patience, sens de la responsabilit et respect des diff rences culturelles ; Discr tion, maturit et capacit g rer des situations stressantes.

work required Horaires en rotation (nuit, week-ends et jours f ri s) d finir selon les besoins op rationnels du centre Pr sence obligatoire sur site pendant les horaires assign s ; Engagement respecter les principes de Do No Harm , de confidentialit , et le Code de conduite de l OIM

Languages For this consultancy, fluency in English and French is required (oral and written). DESIRABLE Working knowledge of Arabic. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values: Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage : Demonstrates willingness to take a stand on issues of importance. Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated. Core Competencies behavioural indicators Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate. Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work. Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts. IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here ). The online tool also allows candidates to track the status of their application. No late applications will be accepted. Only shortlisted candidates will be contacted. For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Desired Candidate Profile

• Secondary education required.
• Training or studies in social sciences, humanitarian action, healthcare, psychology, social work or another relevant field are an advantage.
• Professional experience of at least 2 years in a similar role, in contact with vulnerable populations.
• Experience in reception contexts, social centers, or humanitarian protection is an asset.
• Knowledge of migrant protection principles, confidentiality, and management of sensitive situations.
• Excellent interpersonal and active listening skills.
• Patience, sense of responsibility, and respect for cultural differences.
• Discretion, maturity, and ability to manage stressful situations.
• Rotational hours (nights, weekends, and public holidays) to be defined according to the operational needs of the center.
• Mandatory on-site presence during assigned hours.
• Commitment to respecting Do No Harm principles, confidentiality, and the IOM Code of Conduct.
• Fluency in English and French (oral and written) is required.
• Working knowledge of Arabic is desirable.