CEO Communications Director

• Twilio is an innovative-driven company that’s dramatically transformed itself over the past 18 months and we’re seeking a CEO Communications Director to help support its CEO.
• In this highly visible, fast-paced, and strategic role, you will help shape and manage the CEO’s external communications, building a high-impact narrative that elevates his voice across global stages, key industry moments, and digital channels
• This role sits within Twilio’s Corporate Communications team, which is responsible for shaping and delivering Twilio’s story to media, customers, industry analysts, and employees
• You will collaborate closely with partners across Product Marketing, Investor Relations, Legal, Brand, and Corporate Communications to align the CEO’s external communications with our overarching business strategy
• Drive Strategic Messaging: Lead the development of high-impact executive messaging for the CEO across key milestones, including quarterly earnings, corporate announcements, company milestones, and strategic business priorities
• Shape Thought Leadership: Partner with PR and social media teams to conceptualize and execute a compelling thought leadership program. This includes ghostwriting long-form narratives and bylines
• Drive Media Relations: Lead proactive media outreach, crafting pitches and securing high-profile placements, feature profiles, and speaking opportunities that align with Twilio’s corporate narrative
• Own CEO Social Presence: Direct, manage, and continuously grow the CEO’s LinkedIn presence, ensuring a consistent, engaging, and authentic digital footprint
• Collaborate Cross-Functionally: Serve as a bridge across the business, working in lockstep with the CEO and other key teams

Benefits

• Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
• Work from home opportunities
• Generous annual time off in all countries
• Comprehensive health programs
• Programs to help our employees plan for their retirement needs
• Generous maternity, paternity, and adoption leaves, as well as family medical care leave
• Variety of snacks, drinks, and catered meals in each of our locations- Strategic and systematic thinker who can establish high-level narratives and execute them with tactical precision
• Hands-on media relations experience, with a demonstrated ability to successfully pitch and place complex stories in top-tier business and technology outlets
• Exceptional organizational skills with a calm-under-pressure demeanor and the ability to manage competing priorities on tight timelines
• Strong collaborative and influencing skills, with a proven ability to navigate complex, matrixed global organizations without formal authority
• Exceptional writing, editing, and storytelling skills with deep executive judgment and the ability to capture a specific leader’s authentic voice
• Proven track record of directly supporting and advising C-suite leaders in high-stakes, fast-moving environments
• If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
• Active practitioner of AI: Strong interest in how artificial intelligence is transforming public relations and communications, with a willingness to lead change and build innovative workflows using AI tools
• Experience working inside a fast-paced agency environment as well as in-house
• Familiarity with enterprise technology: A solid baseline understanding of cloud communications, API technologies, data platforms, or financial/corporate communications
• Experience managing executive social media presence (e.g., LinkedIn) with an eye for digital engagement trends
• 12+ years of experience in executive communications, corporate communications, or public relations, ideally within a high-growth or enterprise technology environment- We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
• Applications for this role are intended to be accepted until August 31, 2026, but may change based on business needs