Certification Program Specialist, Global Market Access

This role coordinates and supports certification program operations by working closely with internal and external stakeholders. The position assists program owners, manages escalations, and drives quality, consistency, and continuous improvement in alignment with UL Solutions standards and requirements.

Job Responsibilities:

• Review and approve Controlled Goods regulated by the Competition & Consumer Commission of Singapore (CCCS) under the Consumer Protection (Safety Requirements) Regulations, as well as other certification schemes operated by UL Solutions.
• Manage and implement projects of moderate complexity, ensuring timely and effective execution.
• Provide leadership, guidance, and operational support to team members involved in certification program delivery.
• Partner with business unit stakeholders to ensure certification programs meet customer needs and internal expectations.
• Support Program and Scheme Owners in the day-to-day operation, maintenance, and enhancement of certification schemes.
• Lead and contribute to continuous improvement initiatives to enhance service quality for internal and external customers.
• Support and manage program-related escalations, ensuring issues are resolved efficiently and professionally.
• Adhere to the UL Code of Conduct and comply with all physical and digital security practices.
• Perform additional duties as assigned.

Qualifications:

• Bachelor’s degree in Engineering, International Relations, or another relevant discipline preferred, depending on program coverage.
• Minimum of 3 years of relevant professional experience.
• Strong knowledge of the Testing, Inspection, and Certification (TIC) industry and the sectors it supports.
• Solid understanding of certification scheme operations and the ability to align regulatory requirements with business and customer needs.
• Experience and knowledge within specific geographic regions and regulatory frameworks.
• Strong influencing skills with the confidence to communicate messages clearly and effectively.
• Ability to build networks and establish strong working relationships with internal and external stakeholders.
• Proven capability to lead and facilitate collaboration toward shared objectives.
• Comfortable operating in ambiguous environments, making sound decisions, and supporting customers in problem-solving.
• Excellent communication skills, with the ability to summarize requirements and explain complex concepts in a clear, concise manner.
• Proactive, solution-oriented mindset with a strong focus on quality and customer satisfaction.