Certified Customer Service/Dispatch

At Firth, we're proud to help build the foundations of New Zealand. From residential projects to major infrastructure developments, our people play a critical role in ensuring customers receive the products and service they depend on.

We're looking for a Customer Service Dispatcher to join our team in Napier, supporting operations across Napier and Hastings. This is a fast-paced, customer-focused role where you'll be at the centre of daily operations, coordinating deliveries, solving problems, and ensuring our customers receive exceptional service.

About the Role

As our Customer Service Dispatcher, you'll be responsible for managing customer orders, coordinating concrete deliveries, and supporting the efficient utilisation of our fleet across the Hawke's Bay region. Acting as the key link between customers, drivers, plant teams, and operational stakeholders, you'll ensure deliveries are scheduled safely, efficiently, and on time.

This is an ideal opportunity for someone who enjoys juggling multiple priorities, communicating with a wide range of people, and finding solutions in a dynamic environment.

What You'll Be Doing

• Managing customer orders and delivery requests

• Scheduling and coordinating concrete deliveries across Napier and Hastings

• Allocating drivers and supporting fleet utilisation

• Communicating with customers regarding delivery requirements and timelines

• Working closely with operational teams to ensure service commitments are met

• Responding to changing priorities and resolving delivery challenges

• Maintaining accurate information within operational systems

• Contributing to a culture focused on safety, service, and continuous improvement

What You'll Bring

• Experience in customer service, dispatch, scheduling, logistics, or coordination

• Strong organisational skills and attention to detail

• Excellent communication and relationship-building abilities

• The ability to work effectively in a fast-paced environment

• Strong problem-solving skills and the confidence to make decisions

• Sound computer skills and the ability to learn new systems

• A positive, team-focused attitude

• Experience within transport, logistics, construction, or manufacturing environments would be advantageous

What's in it for you?

• Competitive salary and benefits package

• Staff discounts across PlaceMakers, Mico, Southern Cross and many more

• Employee Education Fund supporting team members and their dependants

• Enhanced parental leave benefits

• Access to health, wellbeing and employee assistance programmes

• Career development opportunities within Fletcher Building

• Supportive team culture where your contribution is valued

If you enjoy providing great customer service, thrive on keeping things organised, and want to be part of a team that helps build our communities, we'd love to hear from you.

Apply today and join Firth in delivering exceptional service across Napier and Hastings.

Research shows that females and minority groups don’t apply for roles unless they match 100% the job description.

We are proud of your diversity and see it as one of the things that make us stronger. We welcome your individuality and encourage you to bring your true self to work, so if this role is of interest but you feel you don’t fit it, we would still love you to apply.