Certified Medical Assistant

Job Title: Certified Medical Assistant

Job Classification: Full-Time, Non-exempt

Work Schedule:  Monday through Friday, 8:00 am to 5:00 pm

**Reporting Relationship:**Supervisor of Clinical Operations

Location: On-site, Atlanta GA

Primary Accountability (Job Purpose):

The Certified Medical Assistant (MA) provides vital clinical support to the medical team, ensuring continuity of care for all HEAL patients. This role is centered on patient-focused service, emphasizing the development of strong relationships, understanding individual needs, and responding promptly to concerns. The MA will also support healthcare providers in delivering high-quality care to expectant mothers, contributing to a positive and compassionate pregnancy experience. Through empathy, effective communication, and proactive problem-solving, the MA enhances the overall patient experience and upholds HEAL’s standards of care.

Essential Functions:

• Supports providers during examinations, procedures, and prenatal care.
• Performs patient intake, including vital signs, medical histories, and assessments.
• Maintains accurate and confidential Electronic Health Records (EHR).
• Administers medications, injections (IM, SQ, ID), and vaccinations as directed.
• Conducts phlebotomy, lab specimen collection, and processing.
• Prepares and maintains clean, well-stocked exam rooms.
• Educates patients on medications, diet, wellness, and prenatal care.
• Coordinates appointments, referrals, billing, and insurance verification.
• Triages patient inquiries and messages, ensuring timely provider communication.
• Calls in prescriptions and authorizes refills per provider instructions.
• Upholds HIPAA compliance and ensure a safe, secure clinical environment.
• Manages medical supply inventory and ordering.
• Implements the Patient Assistance Program in collaboration with providers and support staff.
• Provides emotional support and resources for pregnancy-related concerns.
• Demonstrates exceptional customer service and professional communication.
• Leads by example in promoting HEAL’s standards of care and service excellence..
• Performs additional duties as assigned.

Qualifications:

• Education: Completion of an accredited Medical Assistant training program.
• Experience: Minimum of one year of experience in a clinical setting preferred.
• Licensure & Certifications: Certified Medical Assistant (CMA) credential required.
• Licensure & Certifications: Basic Cardiac Life Support (BCLS) certification required.
• Compliance with HIPAA regulations and adherence to safety and infection control protocols are essential.
• Strong customer service orientation with excellent organizational and verbal communication skills.
• Proven ability to work collaboratively in a team environment and resolve conflicts effectively.
• Demonstrated commitment to understanding and meeting the needs of patients served by the Healing Community Center.
• Demonstrated cultural competence and ability to work effectively with diverse populations.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Ability to perform under pressure and meet quality criteria.
• Ability to organize, multi-task, plan and set priorities with minimal supervision.
• Demonstrate poise, tact, and diplomacy with the ability to handle sensitive and confidential information and situations.
• Punctual work attendance, adhering to regular schedule unless approved by supervisor.

Physical Demands:

• Ability to remain in a stationary position (standing or sitting) for extended periods.
• Frequent movement within the clinical environment to access patients, equipment, and supplies.
• Ability to operate and use medical instruments, computers, and office equipment.
• Occasional lifting, carrying, pushing, or pulling of objects up to fifty (50) pounds.
• Frequent reaching, handling, and grasping of small instruments and supplies.

Work Environment:

• Professional and fast-paced clinical setting, requiring frequent interaction with patients, providers, and support staff.
• Work duties in exam rooms, administrative areas, and occasionally assisting with outreach or community-based health initiatives

Additional Duties:

Additional duties and responsibilities may be added to this job description at any time.  The job description does not state or imply that these are the only activities to be performed by the employee holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.