Certified Medical Assistant

Job Posting: Certified Medical Assistant (CMA / RMA)

Job Title: Certified Medical Assistant (CMA / RMA)

Location: Glendale, AZ

Position Type: Full-Time, 100% On-Site

Department: Clinical Operations / Ambulatory Care

Reports To: Operations Director, Clinical Director

About Us & Our Mission

At Xola Behavioral Health & Wellness Center we operate on the principles of Conscious Capitalism—a conviction that healthcare organizations should elevate humanity by delivering exceptional patient care while cultivating an enriching, purpose-driven workplace. We prioritize all stakeholders: our patients, our clinical team, our community, and our environment. We believe that when healthcare staff feel supported, valued, and empowered, they provide the highest quality of compassionate care.

Position Overview

We are seeking a versatile, energetic, and compassionate Certified Medical Assistant to join our team in Glendale, AZ for a 100% on-site role. In this dual-role position, you will support both clinical and administrative operations directly on the clinic floor to ensure smooth patient flow, top-tier care, and a calm, welcoming clinical milieu.

Working alongside our physicians and nurse practitioners, you will play an active role in cultivating an intentional, in-person healing environment where patients feel safe, respected, and heard. Ideal candidates bring dedicated clinical experience in General Practice and/or Gynecology (OB/GYN) and strong patient communication skills (bilingual Spanish preferred), demonstrating the clinical versatility needed for comprehensive adult care and women’s health encounters.

Key Responsibilities

Clinical Duties & Specialty Care:

• Milieu Management & Room Prep: Prepare exam rooms—ensuring clean, sanitized, warm, and fully stocked environments that maintain a peaceful, therapeutic clinical milieu for every patient.
• Patient Intake & Vitals: Room patients in person, obtain accurate medical histories, measure vital signs (blood pressure, pulse, temperature, height, weight), and log chief complaints into the EHR with empathy and attentiveness.
• Specialized Women’s Health & Primary Care Support: Assist providers directly in person with general practice encounters as well as specialized gynecological examinations, Pap smears, pelvic exams, minor office procedures, wound care, and sterile field setups.
• Clinical Procedures & Lab Work: Perform routine diagnostic tests, capillary blood draws (phlebotomy), urine dipsticks, rapid swab tests, and proper collection and labeling of laboratory specimens.
• Medication Administration: Administer medications, vaccinations, and injections on-site as directed by healthcare providers within the CMA/RMA scope of practice.

Administrative & Patient Support:

• Patient Communication: Answer patient inquiries, relay clinical messages from providers, and manage patient portal communications in alignment with our values of transparent, conscious patient care.
• Care Coordination: Schedule patient appointments, perform reminder calls, manage follow-ups, and process prescription refills and prior authorizations.

Compliance & Quality Assurance:

• Safety & Privacy: Strictly adhere to HIPAA, OSHA, and infection control standards to protect patient privacy and maintain a safe workplace.
• Documentation & Inventory: Maintain precise, timely documentation in the Electronic Health Record (EHR) system, manage clinical equipment maintenance logs, and dispose of biohazardous waste according to regulations.

Qualifications & Requirements

• Work Location Requirement: Ability to work 100% on-site at our Glendale, AZ clinic location during scheduled clinic operating hours.
• Education: High school diploma or GED required. Graduation from an accredited Medical Assistant program required.
• Certifications (Required):
• Active Certified Medical Assistant (CMA) via AAMA OR Registered Medical Assistant (RMA) via AMT (or state-recognized equivalent certification).
• Active CPR / BLS (Basic Life Support) certification preferred
• Language Skills:
• Bilingual in Spanish (Preferred): Verbal and written fluency in Spanish is highly preferred to support effective communication with our diverse patient population in Glendale.
• Clinical Experience:
• 1+ years of outpatient clinical experience required (externship experience considered).
• Direct experience in General Practice, Internal Medicine, or Gynecology (OB/GYN) preferred.
• Technical & Clinical Skills:
• Proficiency in phlebotomy, injections, specimen handling, and vital signs measurement.
• Familiarity with Electronic Health Record (EHR) systems. Experience with Advanced md a plus, and medical terminology.
• Core Competencies:
• Dedication to creating a positive clinic culture and therapeutic environment for patients and colleagues.
• Strong active listening, empathy, clear communication, and multi-tasking skills in a dynamic clinical environment.

Benefits & What We Offer

As part of our commitment to Conscious Capitalism, we invest heavily in the well-being and growth of our healthcare team:

• Competitive Annual Salary: $19.00-$27.00/ hour ($40,000 – $56,000 per year commensurate with experience)
• Comprehensive Healthcare: Health, dental, and vision insurance options
• Work-Life Balance: Unlimited Paid Time Off (PTO) and paid company holidays
• Financial Wellness: 401(k) retirement plan with employer matching
• Professional Growth: Continuing Education allowance, tuition reimbursement and certification renewal support

Pay: $19.00 - $27.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person