CERTIFIED MEDICAL ASSISTANT III

JOB SUMMARY

Under the direction of the Clinic Manager and appropriate licensed healthcare providers, the Certified Medical Assistant III (CMA III) supports the delivery of patient care and the daily operations of Southwest Medical Clinic. The CMA III performs clinical and administrative duties consistent with the employee’s training, demonstrated competency, applicable requirements, and assigned responsibilities.

The CMA III assists with patient intake, prepares patients for appointments and procedures, performs approved clinical tasks, maintains accurate electronic health records, and communicates patient information to the appropriate licensed healthcare provider. The CMA III does not independently diagnose, assess, triage, prescribe, or provide care beyond their authorized role.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. Maintain patient and facility confidentiality at all times.

2. Treat patients, visitors, and coworkers with respect, dignity, and kindness.

3. Provide quality support to patients to the utmost of one’s abilities and within the scope of assigned duties, training, and competency.

4. Complete the general facility orientation program within 14 days of employment, including the required health screen, physical, and immunizations.

5. Complete the departmental orientation program and skills checklist within 90 days of employment.

6. Participate in mandatory staff in-services and quality improvement studies.

7. Maintain current certification, registration, or other required credentials relevant to assigned duties.

8. Maintain regular and consistent attendance; report to work on time and as scheduled.

9. Comply with all facility safety requirements to help ensure a safe working environment.

10. Perform specific job duties in the most economical manner possible.

11. Help create and maintain an atmosphere of warmth, interest, and positive emphasis, as well as a calm environment throughout the facility. Conduct oneself in a manner consistent with organizational policies and procedures.

12. Support the organization’s mission, vision, and goals.

13. Perform other job-related tasks as required or requested by the supervisor.

DUTIES AND RESPONSIBILITIES-Patient Care and Clinical Support

14. Prepare examination rooms and equipment for patient visits and procedures; clean and restock rooms according to clinic procedures.

15. Identify patients and prepare them for appointments using established clinic procedures.

16. Obtain and document patient-reported information, such as the reason for the visit, medication list, allergies, and relevant health history, and promptly communicate concerns or changes to the licensed healthcare provider.

17. Measure and record vital signs and other information as assigned. Report abnormal or concerning findings promptly to the appropriate licensed healthcare provider.

18. Assist licensed healthcare providers with examinations, treatments, and procedures as directed and within the CMA III’s training and competency.

19. Perform approved clinical tasks—such as specimen collection, point-of-care testing, electrocardiograms, or other clinic procedures—only when trained, competency-validated, and authorized to do so.

20. Label, handle, store, and transport specimens according to clinic procedures and applicable requirements.

21. Prepare and administer medications, injections, or immunizations only when specifically permitted, appropriately trained, and authorized under applicable requirements and clinic policy. Seek direction when authorization or instructions are unclear.

22. Do not independently diagnose, triage, interpret test results, provide medical advice, or change a treatment plan. Direct clinical questions and urgent concerns to a licensed healthcare provider.

23. Recognize and promptly report emergency symptoms or changes in a patient’s condition. Follow clinic emergency procedures and request assistance as needed.

24. Provide approved patient instructions and educational materials as directed by the licensed healthcare provider. Refer questions requiring clinical judgment to that provider.

25. Assist with patient follow-up, referrals, and care coordination as directed by the licensed healthcare provider.

26. Maintain a clean, safe, and organized clinical work area and follow infection prevention, sharps safety, and exposure-control procedures.

Administrative and Communication Responsibilities

27. Enter and update information in the electronic medical record accurately and in a timely manner, within assigned access and responsibilities.

28. Document patient care activities and communications according to clinic procedures.

29. Use appropriate telephone etiquette; receive, place, and transfer calls while protecting patient confidentiality.

30. Route clinical messages, prescription requests, and patient questions to the appropriate licensed healthcare provider. Do not independently approve or issue prescriptions.

31. Schedule appointments and assist with referrals and other administrative tasks as assigned.

32. Communicate and work effectively with physicians, advanced practice providers, nurses, patients, supervisors, coworkers, and ancillary departments.

33. Follow the clinic’s chain of command and use appropriate communication channels.

34. Adjust positively to emergencies, scheduling changes, or other conditions affecting clinic operations.

35. Participate in hospital or clinic emergency and disaster procedures as directed.

36. Maintain knowledge of infection-control, safety, and emergency procedures.

37. Assist with the orientation and on-the-job training of employees, as assigned and within the CMA III’s competency.

38. Perform all other job-related duties as assigned or delegated by the supervisor or an authorized licensed healthcare provider.

Pay: $22.00 - $31.50 per hour

Expected hours: 40.0 per week

Benefits:

• 403(b)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person