CFCO-1494 - Operations Analyst

Job Description - Operations Analyst Experience: 2 – 4 Years

Location: Mohali / Kochi / Hyderabad

Role Overview The Tier 1 Operations Analyst is a core member of FMG operations team a globally distributed team that keeps the engine of our customer’s supply chain running 24x7. Working within a small pod of 3-4 people, the role will process end-to-end Procure-to-Pay (P2P) transactions on the tech platform, ensuring accuracy, speed, and consistency across markets. This is a hands-on operational role, ideal for analytically minded graduates who want to build deep understanding of global food supply chain operations from the ground up.

Key Responsibilities Transaction Processing

• Execute end-to-end P2P processes on the tech platform following globally standardised Standard Operating Procedures (SOPs)
• Process purchase orders, order confirmations, invoice matching, goods receipts, and payment processing within defined SLAs
• Handle happy-path transactions and resolve minor exceptions (e.g. price variances within threshold, data corrections) without escalation

Exception Identification & Escalation

• Identify transactions that fall outside SOP scope and escalate to Tier 2 specialists with clear documentation of the issue, actions taken, and recommended resolution
• Categorise and log exceptions accurately to support root cause analysis and continuous improvement

Shift Handoff & Continuity

• Participate in structured shift handoffs, documenting open items, in-progress work, and context notes for the incoming pod
• Ensure seamless 24x7 operational continuity across global time zones with zero dropped tasks

Data Quality & Compliance

• Maintain high data accuracy across all transactions processed on the tech platform
• Adhere to FMG’s data governance standards and customer compliance requirements
• Flag data quality issues or system anomalies to the Team Lead promptly

Performance & Reporting

• Meet individual and pod-level KPIs including transaction volumes, accuracy rates, cycle times, and SLA adherence
• Contribute to daily operational reporting and dashboard updates

Essential Requirements & Qualifications

• Bachelor's degree or equivalent in Business, Supply Chain, Finance, Economics, or related discipline
• 2-3 years of experience in a p2p / supply chain function as an analyst
• Strong analytical and numerical skills with attention to detail
• Excellent written and verbal communication skills in English
• Comfortable working in a structured, process-driven environment with clear SOPs
• Ability to work rotating shifts to support the follow-the-sun operating model
• Proficiency with enterprise systems and willingness to learn the Ascend platform quickly
• Team player who thrives in small, close-knit pods

Desirable

• Experience working in a global or multi-time zone team environment

About Softobiz Innovation begins with like-minded people aiming to transform the world together. At Softobiz, we invite you to become a part of an organization that has been helping clients transform their business by fusing insights, creativity, and technology. With a team of 300+ technology enthusiasts, we have been trusted by leading enterprises around the globe for over 12+ years.

At Softobiz, we foster a culture of equality, learning, collaboration, and creative freedom, empowering our employees to grow and excel in their careers. Our technical craftsmen are pioneers in the latest technologies like AI, machine learning, and product development.

Why Should You Join Softobiz?

• Work with technical craftsmen who are pioneers in the latest technologies.
• Access training sessions and skill-enhancement courses for personal and professional growth.
• Be rewarded for exceptional performance and celebrate success through engaging parties.
• Experience a culture that embraces diversity and creates an inclusive environment for all employees.

Softobiz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.

For more information about our solutions and organization, visit www.softobiz.com, Follow us on LinkedIn, Twitter , and Facebook for more updates.