Chain Operations Executive

Job Responsibilities

• Manage and monitor daily operations across multiple Mangoo outlets.
• Conduct regular store visits and operational audits.
• Ensure SOP, product quality, hygiene and service standards are consistently followed.
• Support Store Managers and frontline staff with training and operational issues.
• Liaise with Licensees / Franchisees and follow up on operational matters.
• Assist with new store openings, training and pre-opening preparation.
• Monitor sales, inventory and store performance.
• Identify operational gaps and follow through on corrective actions.
• Prepare basic operational reports and provide feedback to management.

Requirements

• 1–3 years’ experience in F&B, retail, beverage or chain operations preferred.
• Franchise / Licensee experience is an advantage.
• Strong communication, coordination and follow-up skills.
• Hands-on, proactive and willing to travel between outlets.
• Able to work independently and solve problems.
• Good command of English and Bahasa Malaysia; Mandarin is an advantage.
• Possess a valid driving licence and own transport.

Career Path:
Chain Operations Executive → Senior Executive → Area Manager → Operations Manager